Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 4 balasan
  • 3 ada masalah ini
  • 5 paparan
  • Balasan terakhir oleh cor-el

more options

When I open this browser everytime Im using it it will always close immediately or report crash and restarted.

When I open this browser everytime Im using it it will always close immediately or report crash and restarted.

Penyelesaian terpilih

thank you for the help. I deleted the nw.dll file and its ok now and I can use firefox for last long without crashing.!!

Baca jawapan ini dalam konteks 👍 0

All Replies (4)

more options

Hello,

this crash issue is caused by a file named nw.dll. I have found no information regarding the function of this specified DLL file.

Can you please do the following: Open the Windows search and try to find nw.dll on your computer. Once you found it, move it to trash. If your computer shows any malfunctions after removing this file, please restore it to its previous location. If everything works as it should, you can empty the recycle bin.

--Tobbi

more options

The crash crash report at https://crash-stats.mozilla.com/report/index/410d7101-49c7-42d4-9131-f8dc82120807 has no version information for the nw.dll file listed in the Modules section so it's possible that the file is malware-related. If you are not able to delete the file because it is "in use", see Firefox crashes when you open it (under Backdoor.Ulrbot.C) and Troubleshoot Firefox issues caused by malware.

Diubah oleh AliceWyman

more options

Penyelesaian Terpilih

thank you for the help. I deleted the nw.dll file and its ok now and I can use firefox for last long without crashing.!!

more options

Did you find out to which software that nw.dll file belongs or how it got installed?