Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

When I try to install various add-ons, I get "This add-on requires Firefox xx. You are currently using Firefox 3.0.15.", even thou I upgraded to 3.6.13.. Same with FF4.0b7, the add-ons page still sees I have 3.0.15 [SOLVED]

  • 2 balasan
  • 1 ada masalah ini
  • 11 paparan
  • Balasan terakhir oleh cor-el

alisuca1980
alisuca1980
more options

Same goes with the recenlty installed 4.0b7, the add-ons page still sees I have 3.0.15. Even now, when I'm typing, the 'educated guess' about my version is still 3.0.15. In troubleshooting info, you will see version 4.07b...

Same goes with the recenlty installed 4.0b7, the add-ons page still sees I have 3.0.15. Even now, when I'm typing, the 'educated guess' about my version is still 3.0.15. In troubleshooting info, you will see version 4.07b...

Diubah oleh cor-el

All Replies (2)

alisuca1980
alisuca1980 Pemilik Soalan
more options

After I submitted the question, I found the instructions for reseting my user agent here https://support.mozilla.com/en-US/kb/Websites%20or%20add-ons%20incorrectly%20report%20incompatible%20browser. This solved the problem. Thank anyway! :)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

For the record, you have a general.useragent.override setting showing in your More system details list. 

general.useragent.override: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.15) Gecko/2009101601 Firefox/3.0.15

Using that pref to change the user agent (and forgetting about it) can cause such issues. You may have had an extension installed to spoof the user agent.