Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Severe issue with the spam filter

  • 1 balasan
  • 1 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh Wayne Mery

translate122
translate122
more options

I have recently enabled the spam filter for Thunderbird, which apparently is adaptative, however, there is a severe bug with this feature.

I have got up to 3 legitimate email address being sent to the spam folder, and when I click on Mark > Legitimate email, said emails go to the inbox but last around 2 minutes there (only to go back to the spam folder)... I do not really understand why the software is not processing this fix...

Thank you in advance for any help!

I have recently enabled the spam filter for Thunderbird, which apparently is adaptative, however, there is a severe bug with this feature. I have got up to 3 legitimate email address being sent to the spam folder, and when I click on Mark > Legitimate email, said emails go to the inbox but last around 2 minutes there (only to go back to the spam folder)... I do not really understand why the software is not processing this fix... Thank you in advance for any help!

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

translate122 said
I have got up to 3 legitimate email address being sent to the spam folder, and when I click on Mark > Legitimate email, said emails go to the inbox but last around 2 minutes there (only to go back to the spam folder)... I do not really understand why the software is not processing this fix...

See "whitelist" at https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages#w_per-account-settings