smtp server times out
For the past week, I have been unable to send email through Thunderbird...the error message says smtp.maine.rr.com outgoing server timed out. This just started out of the blue. I have verified my SMTP settings, changed my password, turned off my antivirus and firewall and tried to send, spent hours with the Geek Squad and a very nice lady at Spectrum, read many of the posts in this Support Group and tried some of the suggestions...all to no avail.
One good thing that I have been able to do is now I can at least receive e-mail; getting a good password (for Spectrum) and using it managed that for me. Before, I was not able to even get email.
So would some kind soul please take a look at this info that I am attaching and see if you can squeeze out a clue as to how I can fix this?
Thanks! Victoria
Thanks so much for your time...I am at my wit's end
Mail provider: Thunderbird ISP: Spectrum Firewall: Windows Defender Antivirus: Webroot SecureAnywhere Operating System: Windows 10 Home v. 1909 installed 5/19/20 build 18363.836 Thunderbird version 68.8.0
Application Basics
Name: Thunderbird
Version: 68.8.0
Build ID: 20200504155042
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:68.0) Gecko/20100101 Thunderbird/68.8.0
OS: Windows_NT 10.0
Launcher Process: Enabled
Multiprocess Windows: 0/0
Disabled
Remote Processes: 0
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Mail and News Accounts
account2:
INCOMING: account2, , (pop3) mail.twc.com:995, SSL, passwordCleartext
OUTGOING: , smtp.maine.rr.com:465, SSL, none, true
account3:
INCOMING: account3, , (none) Local Folders, plain, passwordCleartext
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
Extensions
Name
Version
Enabled
ID
Amazon.com 1.1 true [email protected]
Bing
1.0
true
[email protected]
DuckDuckGo
1.0
true
[email protected]
Google
1.0
true
[email protected]
Lightning
68.8.0
true
{e2fda1a4-762b-4020-b5ad-a41df1933103}
Twitter
1.0
true
[email protected]
Wikipedia (en)
1.0
true
[email protected]
Security Software
Type: Name
Antivirus: Windows Defender Antivirus
Antispyware:
Firewall: Windows Firewall
Graphics
Features
Compositing: Basic
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000009da0)
EGL_VERSION: 1.4 (ANGLE 2.1.0.8a050090f926) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7700 Series Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.8a050090f926)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000009da0)
EGL_VERSION: 1.4 (ANGLE 2.1.0.8a050090f926) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7700 Series Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.8a050090f926)
WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object GL_OVR_multiview2 OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
WebGL 2 Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Uses Tiling (Content): true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 3
Target Frame Rate: 60
DirectWrite: true (10.0.18362.836)
GPU #1
Active: Yes
Description: AMD Radeon HD 7700 Series
Vendor ID: 0x1002
Device ID: 0x683f
Driver Version: 26.20.12028.2
Driver Date: 8-16-2019
Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a
Subsys ID: 23181787
RAM: 1024
GPU #2
Diagnostics
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: cairo
ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Decision Log
HW_COMPOSITING: disabled by user: Disabled by pref
D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled
DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled
GPU_PROCESS: unavailable by default: Multi-process mode is not enabled
WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable-no-angle by runtime: ANGLE is disabled
WEBRENDER_QUALIFIED: blacklisted by env: No qualified hardware
Crash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 48000
Output Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
1 - Digital Display Audio (AMD High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1003\5&2d401d9c&0&0001
Unplugged
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Speakers (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Enabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Speakers (3- USB AUDIO )
USB\VID_1130&PID_1620&MI_00\6&34dfa3b3&0&0000
Enabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Speakers (Logitech USB Headset)
USB\VID_046D&PID_0A0C&MI_00\7&236cb843&1&0000
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Realtek Digital Output (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Enabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Input Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Stereo Mix (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Microphone (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Unplugged
None
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
0 - 0
Internal AUX Jack (AMD High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1003\5&2d401d9c&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Subwoofer (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Front Green In (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Line In (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Unplugged
None
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
0 - 0
Side (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Microphone (Logitech USB Headset)
USB\VID_046D&PID_0A0C&MI_00\7&236cb843&1&0000
Enabled
All
default: F32LE, support: S16LE F32LE
1
default: 44100, support: 44100 - 44100
133 - 441
Microphone (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Front (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Center (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Rear (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Front Pink In (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Line In (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 16000, support: 16000 - 16000
0 - 0
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.amount_written: 264462 browser.cache.disk.capacity: 993280 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 68.8.0 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Comic Sans MS font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.blacklist.suggested-driver-version: 257.21 gfx.crash-guard.glcontext.appVersion: 45.4.0 gfx.crash-guard.glcontext.deviceID: 0x683f gfx.crash-guard.glcontext.driverVersion: 20.19.0.32837 gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 idle.lastDailyNotification: 1589933353 layers.mlgpu.sanity-test-failed: false media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1589581517 places.history.expiration.transient_current_max_pages: 77102 plugin.importedState: true print.print_printer: EPSON Stylus CX4800 Series security.sandbox.content.tempDirSuffix: {7546aeeb-ea82-4f9b-a5d0-820cba787ed5} security.sandbox.plugin.tempDirSuffix: {21980645-0ddd-4ec9-bec1-b5dcf71157e8} signon.importedFromSqlite: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1589581517 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
Important Locked Preferences
Places Database
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator:
Library Versions
Expected minimum version
Version in use
NSPR
4.21
4.21
NSS
3.44.3
3.44.3
NSSSMIME
3.44.3
3.44.3
NSSSSL
3.44.3
3.44.3
NSSUTIL
3.44.3
3.44.3
Sandbox
Content Process Sandbox Level: 0 Effective Content Process Sandbox Level: 1
Internationalization & Localization
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]
For the past week, I have been unable to send email through Thunderbird...the error message says smtp.maine.rr.com outgoing server timed out. This just started out of the blue. I have verified my SMTP settings, changed my password, turned off my antivirus and firewall and tried to send, spent hours with the Geek Squad and a very nice lady at Spectrum, read many of the posts in this Support Group and tried some of the suggestions...all to no avail.
One good thing that I have been able to do is now I can at least receive e-mail; getting a good password (for Spectrum) and using it managed that for me. Before, I was not able to even get email.
So would some kind soul please take a look at this info that I am attaching and see if you can squeeze out a clue as to how I can fix this?
Thanks!
Victoria
Thanks so much for your time...I am at my wit's end
Mail provider: Thunderbird
ISP: Spectrum
Firewall: Windows Defender
Antivirus: Webroot SecureAnywhere
Operating System: Windows 10 Home v. 1909 installed 5/19/20 build 18363.836
Thunderbird version 68.8.0
Application Basics
Name: Thunderbird
Version: 68.8.0
Build ID: 20200504155042
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:68.0) Gecko/20100101 Thunderbird/68.8.0
OS: Windows_NT 10.0
Launcher Process: Enabled
Multiprocess Windows: 0/0
Disabled
Remote Processes: 0
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Mail and News Accounts
account2:
INCOMING: account2, , (pop3) mail.twc.com:995, SSL, passwordCleartext
OUTGOING: , smtp.maine.rr.com:465, SSL, none, true
account3:
INCOMING: account3, , (none) Local Folders, plain, passwordCleartext
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
Extensions
Name
Version
Enabled
ID
Amazon.com
1.1
true
[email protected]
Bing
1.0
true
[email protected]
DuckDuckGo
1.0
true
[email protected]
Google
1.0
true
[email protected]
Lightning
68.8.0
true
{e2fda1a4-762b-4020-b5ad-a41df1933103}
Twitter
1.0
true
[email protected]
Wikipedia (en)
1.0
true
[email protected]
Security Software
Type: Name
Antivirus: Windows Defender Antivirus
Antispyware:
Firewall: Windows Firewall
Graphics
Features
Compositing: Basic
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000009da0)
EGL_VERSION: 1.4 (ANGLE 2.1.0.8a050090f926)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable
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EGL_VERSION: 1.4 (ANGLE 2.1.0.8a050090f926)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable
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WebGL 2 Driver Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7700 Series Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.8a050090f926)
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Uses Tiling (Content): true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 3
Target Frame Rate: 60
DirectWrite: true (10.0.18362.836)
GPU #1
Active: Yes
Description: AMD Radeon HD 7700 Series
Vendor ID: 0x1002
Device ID: 0x683f
Driver Version: 26.20.12028.2
Driver Date: 8-16-2019
Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a
Subsys ID: 23181787
RAM: 1024
GPU #2
Diagnostics
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: cairo
ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Decision Log
HW_COMPOSITING: disabled by user: Disabled by pref
D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled
DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled
GPU_PROCESS: unavailable by default: Multi-process mode is not enabled
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Crash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 48000
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Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
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HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1003\5&2d401d9c&0&0001
Unplugged
None
default: F32LE, support: S16LE F32LE
0
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0 - 0
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HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Enabled
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2
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144 - 480
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USB\VID_1130&PID_1620&MI_00\6&34dfa3b3&0&0000
Enabled
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2
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144 - 480
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USB\VID_046D&PID_0A0C&MI_00\7&236cb843&1&0000
Enabled
All
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2
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144 - 480
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HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Enabled
None
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2
default: 48000, support: 48000 - 48000
144 - 480
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Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
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HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
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0 - 0
Microphone (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Unplugged
None
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2
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0 - 0
Internal AUX Jack (AMD High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1003\5&2d401d9c&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Subwoofer (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Front Green In (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Line In (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Unplugged
None
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2
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0 - 0
Side (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Microphone (Logitech USB Headset)
USB\VID_046D&PID_0A0C&MI_00\7&236cb843&1&0000
Enabled
All
default: F32LE, support: S16LE F32LE
1
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133 - 441
Microphone (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Front (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Center (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Rear (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Front Pink In (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Line In (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003\4&2992c16d&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 16000, support: 16000 - 16000
0 - 0
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Places Database
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Accessibility Instantiator:
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Expected minimum version
Version in use
NSPR
4.21
4.21
NSS
3.44.3
3.44.3
NSSSMIME
3.44.3
3.44.3
NSSSSL
3.44.3
3.44.3
NSSUTIL
3.44.3
3.44.3
Sandbox
Content Process Sandbox Level: 0
Effective Content Process Sandbox Level: 1
Internationalization & Localization
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]
All Replies (1)
I don't think it will work on secure port 465 with no authentication. Change the outgoing server to mail.twc.com on port 587, connection security = None, authentication = password, transmitted insecurely, User Name = email address.