Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Why does firefox always crashes down?

  • 4 balasan
  • 1 ada masalah ini
  • 6 paparan
  • Balasan terakhir oleh FredMcD

praktikant
praktikant
more options

When I want to access on our server, for example to open a file on pdf. Firefox always crashes down. Also when I'm in our software and I want insert for example a picture from our server, firefox crashes down as well? And also when I'm in the private mode firefox crashes down. I have the newest version of firefox on my computer, so this is not the problem.

What can I do? Can you help me?

When I want to access on our server, for example to open a file on pdf. Firefox always crashes down. Also when I'm in our software and I want insert for example a picture from our server, firefox crashes down as well? And also when I'm in the private mode firefox crashes down. I have the newest version of firefox on my computer, so this is not the problem. What can I do? Can you help me?

All Replies (4)

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Some of your crash reports weren’t sent to the Mozilla Servers.

praktikant
praktikant Pemilik Soalan
more options

bp-ecfdab42-bc29-4382-8089-e9ffa0190628 bp-dd485f34-7219-447d-b69e-a141c0190628 bp-e44a52a4-1580-40a9-b7a9-930060190628 bp-ebc33786-8671-4dca-836d-432a30190628 bp-d6d5ac4f-52c3-4cf8-ac01-051430190628 bp-2fa10c9d-327e-45b9-9d53-f5b1a0190628 bp-1b0c0383-a9ec-4b18-a76c-bc3cc0190626 bp-e97fa1ab-5c25-4ac7-963a-38cea0190626 bp-6ca37635-6dc0-4bdf-b3e1-572b30190626

FredMcD
FredMcD
more options

Product Firefox Release Channel release Version 67.0.4 Build ID 20190619235627 (2019-06-19) OS Windows 10 OS Version 10.0.17134

bp-ecfdab42-bc29-4382-8089-e9ffa0190628 bp-dd485f34-7219-447d-b69e-a141c0190628 bp-ebc33786-8671-4dca-836d-432a30190628 bp-d6d5ac4f-52c3-4cf8-ac01-051430190628 bp-2fa10c9d-327e-45b9-9d53-f5b1a0190628

Signature: CFileStream::Init_OpenOrCreate


Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

DropboxExt64.27.0.dll = Dropbox

HostShellExtension.dll = Bromium, Inc. ? vSentry

IPSEng64.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++++++++ bp-e44a52a4-1580-40a9-b7a9-930060190628 Signature: _GetNetFileName

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

HostShellExtension.dll = Bromium, Inc. ? vSentry

IPSEng64.dll = Symantec Intrusion Detection +++++++++++++++++++++++++++++++++++++++++++++

FredMcD
FredMcD
more options

Update Bromium, Inc. ? vSentry. If the problem continues, disable it.

Do you know what this is? Nothing on web search.