my business website is showing it's not secure
Hello,
After trying to load my website: www.cellardoorwine tours.com I was told by Firefox:
"The owner of cellardoorwinetours.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website."
My site is showing Secure in both Google Chrome and Safari but not in Firefox. I need to get this rectified, yet I am not able to find any information online or on Firefox on how I can make these changes.
Please let me know what I need to do to make this happen.
Thank you.
Mark Treick www.cellardoorwinetours.com [email protected]
All Replies (5)
I had no problem with http://cellardoorwinetours.com/
There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate.
https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can
https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites
https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message
https://support.mozilla.org/en-US/kb/connection-untrusted-error-message
http://kb.mozillazine.org/Error_loading_websites
- uses an invalid security certificate SSL_ERROR_BAD_CERT_DOMAIN
- configured their website improperly
How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER
The cellardoorwinetours.com server doesn't send all intermediate certificates needed to build a complete certificate chain.
You can check the server.
The question asked:"My site is showing Secure in both Google Chrome and Safari but not in Firefox"
So, other browsers can load the site, but Firefox can't. It doesn't appear to be a problem with the asker's site, but with Firefox. Am I missing something?
Firefox requires that the website send all intermediate certificates to make it possible for Firefox to build a certificate chain that ends in a builtin trusted root certificate. Is this case you can see that there are chain issues if you visit a website that checks the certificate chain like I posted above.
You won't see this error in Firefox if you have previously visited a server that sends the intermediate certificate because Firefox stores these certificates for future use. Other browsers may retrieve the certificate from the certificate issuer's website, but Firefox doesn't do this.
". . . but Firefox doesn't do this"
This sounds to me like Firefox is out of step with the rest of the world. I like Firefox, but this silliness is a bit much. Also Flash doesn't work properly on FF - which doesn't help. Chrome works nicely and isn't trying to do its own separate thing like Firefox, so I think I'll have to take a break from FF in order to get my work done.