home page keeps been reset
when my 90 year mother opens Firefox to browse Internet, Firefox opens a page this http://undefined/?uid=undefined&uc=undefined&ap=undefined&source=undefined&page=homepage&implementation_id=email_0.0.12 despite resetting home page to Firefox as default, it keeps reverting back to the above page. she's using windows vista....on desk top, ms essentials didn't find anything and that was to update prior to this happening. any ideas?
All Replies (4)
First of all try ressetting the homepage and setting Firefox to start from the hompage. There will be an option to use a blank page try that. Does that help ? See
The address you gave does not seem typical of adware or malware, so I am guessing just something that was opened accidentally and not closed. Try to make sure Firefox is closed down properly by using
- menu {three bar icon top right) -> Close Button
before closing down Windows Vista or shutting down the computer.
If your Mother still has problems, and you live together or visit frequently you could post a question from the problem computer, and follow the prompts to include troubleshooting information, as that may give us clues to what happens.
Thanks for reply, I thought had done much of what you suggested, apart from the blank page. Unfortunatly it was one of those. oh while you here just as i was leaving...I shall have further look when next there. Many thanks
It could be a malware issue so you could prepare for that possibility by looking at
The blank page suggestion is not essential, but it does make it clearer whether or not the page opening is as set up in the home page settings.
Start Firefox in Safe Mode to check if one of the extensions (3-bar Menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: 3-bar Menu button/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window