Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Every time I try to watch the AOL news stories with video, it freezes and the video won't play.

  • 4 balasan
  • 3 ada masalah ini
  • 4 paparan
  • Balasan terakhir oleh tercassidy

more options

It keeps saying a script is running and says script running. No matter what box i check Stop, run, continue it just stays frozen. It seems this started when I updated Firefox.

It keeps saying a script is running and says script running. No matter what box i check Stop, run, continue it just stays frozen. It seems this started when I updated Firefox.

All Replies (4)

more options

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


If the above does not help,

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

more options

Sorry, I cannot figure this out. My updates are automatic so turned up nothing, tried safe mode, no change. the other suggestions are beyond my expertise.

more options

Penyelesaian Terpilih

more options

Thank you Aman. I believe this has fixed the issue.