Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Fash continues to crash since last update in June 2015, why?

  • 1 balasan
  • 2 ada masalah ini
  • 7 paparan
  • Balasan terakhir oleh the-edmeister

more options

When I try to do puzzles Flash crashes. When watching videos on Facebook Flash crashes. It does not crash in IE, Safari or Project Spartan.

When I try to do puzzles Flash crashes. When watching videos on Facebook Flash crashes. It does not crash in IE, Safari or Project Spartan.

All Replies (1)

more options

Please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.