Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

ever since installing Thunderbird, I cannot access Outlook-online in FireFox

  • 2 balasan
  • 1 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh dmmoran

more options

I installed Thunderbird to backup my Hotmail/Outlook email the night before last, and ever since when I try to access Hotmail it opens, but most of the screen is blank, and none of the links to the Inbox or any of the folders do anything. I tried to save the screenshot as a .bmp & .doc so I could upload below, but both times it gave a vague error message that there was an error....

Thanks,

dorothy

I installed Thunderbird to backup my Hotmail/Outlook email the night before last, and ever since when I try to access Hotmail it opens, but most of the screen is blank, and none of the links to the Inbox or any of the folders do anything. I tried to save the screenshot as a .bmp & .doc so I could upload below, but both times it gave a vague error message that there was an error.... Thanks, dorothy

Penyelesaian terpilih

https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.
Then use the Browse .... button below the Post a Reply text box to upload the screenshot.
Baca jawapan ini dalam konteks 👍 0

All Replies (2)

more options

Penyelesaian Terpilih

https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.
Then use the Browse .... button below the Post a Reply text box to upload the screenshot.
more options

I logged onto Firefox tonight and was shocked to see my Hotmail/Outlook looking like it should, not sure what it was, but it is fixed, :o)