Firefox 34 crashes on startup (in safe mode too)
Ubuntu 14.10, "Mozilla Firefox 34.0". It has started crashing on it's own without any new tabs or sites being opened. It doesn't even run in "safe-mode".
When I run FF, it shows the main window and if try to restore my tabs, it crashes. Even without restoring, if I click on the "Open menu" icon (top right corner), it still crashes. Not sure if it's a Gtk issue. I tried downgrading to FF 33 and that was crashing even without showing the main window.
All Replies (11)
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
If necessary then you can open about: pages via the location/address bar.
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox, see:
Here's the latest one (this is of a fresh FF install, i.e after doing apt-get purge firefox && apt-get install firefox), so no add-ons installed, no tabs to restore etc, just a fresh start:
Crash ID: bp-d39326a7-b5d9-423c-9a6d-259872150114
Let me know if you need more info.
Please post all of the reports you have for this week,
Here you go:
bp-4fc940e1-9aa1-4cbd-ae9e-ac6702150115 bp-c697466f-e33b-47fa-bd7c-578342150114 bp-9a13dca1-e31f-4c7a-bbb9-dad0e2150114 bp-6db9cdef-a6f1-42fc-98d9-b995c2150114 bp-b26d4389-5d0e-404c-a5c1-526402150114 bp-c35874d1-7c8c-477b-88d8-c84a22150114 bp-319a4a0f-e6a5-4297-ac3f-3a61c2150114 bp-35a2e6c5-d6ef-4adc-b22c-e67cd2150114 bp-d39326a7-b5d9-423c-9a6d-259872150114 bp-863c5f76-fb2b-4da2-9bbd-b441f2150114 bp-e6c8bf36-f5db-423b-a928-103162150114 bp-9865b5f5-5721-4bef-82b3-5611f2150114 bp-242fa35d-028b-4dd9-a640-79aa52150114 bp-35b2d7ee-f6e2-4f49-bcb8-3eb872150114 bp-0a3181a8-84db-4daf-9bcf-0edf72150114 bp-04596817-8175-4de0-b058-6656c2150114 bp-efe13b95-ac35-4195-99b4-58e2d2150114 bp-df5be63b-a289-43ea-a5fc-997d32150114 bp-efeb098b-26f4-4975-b178-444f72150114 bp-69d8d325-8b27-4174-ab68-72d132150114 bp-3ff296a9-8a48-4684-99c9-0745b2150114 bp-b4f6013b-58e7-4301-830a-06c7e2150114 bp-bfce04cd-f26b-498e-96c3-b648e2150114 bp-da0e5e05-a67e-4dcb-b597-851f42150114 bp-5c5524d7-c2fc-4226-ab32-2d0742150114 bp-48ede139-af6b-46a2-8285-5afd92150114 bp-de526396-c43b-4999-b17b-e83992150114 bp-dd416839-40aa-44b2-b95e-036162150114 bp-54232697-9909-4825-8830-a4c132150114 bp-9c458fd0-4ded-4f84-a49f-23a1c2150114 bp-79f9304e-1d84-478d-927d-353082150114 bp-7d86c478-2a81-4458-bb84-56e992150114 bp-4c6feca7-654a-4f93-800c-c8a162150114 bp-7cc538d2-d3a8-443d-9760-6d1982150114 bp-6bd2c969-74ae-4c8c-b09f-129432150114 bp-a693000e-0586-491f-97d6-d97042150114 bp-4cde302b-c241-4494-9bef-dd18a2150114 bp-b96778d9-1d96-47d2-9e20-baeb52150114 bp-0d9a96ad-2659-4c89-bd64-c203c2150114 bp-388ab995-3da5-4d09-a2cf-4a7fc2150114 bp-76df226d-96d8-466c-8b58-901642150114 bp-4a20c350-42fb-4acb-806e-598392150114 bp-4056dbf9-a4d9-4c4a-b217-bea9f2150114 bp-a2e53114-c8f7-4dc9-b29c-e84022150112
Also, the crash happens with the pre-built binary too (FF 35 that I downloaded from the website)
The above are listed in chronological order, latest -> oldest
The crash report flagged these programs;
libdconfsettings.so = Unknown
libgio-2.0.so.0.4200.1 = GLIB ? ?
libglib-2.0.so.0.4200.1 = GLIB ? ?
Looks like these libs have their debug symbols missing. So what?
Take this crash report eg: bp-4197fe3a-3806-41ea-9cf6-35c702150115. This just happened a few minutes ago...with FF running a single tab for a few minutes and no interaction from my side (I' working on Chrome now).
The crashing thread only has ld-2.19.so in it's trace. Isn't there a more helpful trace that shows what the browser was doing when it crashed?
I tried to find out what programs used those files, but could not find anything in my search. I did call the Big Guys to help you.
Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?
Start your Computer in safe mode. Then start Firefox. Try Safe web sites.
Ok. Dunno if it's an Ubuntu problem or an FF one. Will probably raise a bug in ubuntu bugzilla too.
Thanks BTW!
The crash seemed to have stopped after enabling apparmor.
I'm running ubuntu 14.10 with systemd (208) as init and it seems that apparmour was 'disabled' (this was also preventing my lxc containers from starting-up). Once I enabled and started apparmor, the crash no longer happens. I'll monitor the situation for a little more time before concluding apparmor was the issue.