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Comcast email pagee closes to a few lines

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  • 1 has this problem
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  • Last reply by Weyoun7

Weyoun7
Weyoun7
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When I open an email message in Comcast web mail, the message opens normally but within a few seconds shrinks to a few lines with a scroll bar. How can I keep the page fully open using the screen space available?

When I open an email message in Comcast web mail, the message opens normally but within a few seconds shrinks to a few lines with a scroll bar. How can I keep the page fully open using the screen space available?

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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That's a strange behavior on the part of Comcast. Could you try the same page in Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Speaking of extensions, "Updater by SweetPacks" sounds like software most users do not want on their systems. You can disable and likely remove this extension on the following page:

orange Firefox button (or Tools menu) > Add-ons > Extensions category

If you get a link above the extension to restart Firefox, click that to complete the action.

You might also need to check the Windows 8 Control panel, Programs and Features to uninstall other SweetPacks-related software.

Weyoun7
Weyoun7 Question owner
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Thanks for the help. In safe mode Comcast mail works as it should. I'll have to find which extension was causing the problem