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Crashes randomly (Could not find answer on the internet)

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  • Last reply by Ed

riki.px
riki.px
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I have basically 3 computers with the same hardware except for the power supply. 3 are running same programs, same way installed etc. 2 are running fine but one of the computer has firefox crashing randomly overtime.

Crash: https://crash-stats.mozilla.com/report/index/e611711a-8455-4f2b-9bf7-0769f2130916

I have basically 3 computers with the same hardware except for the power supply. 3 are running same programs, same way installed etc. 2 are running fine but one of the computer has firefox crashing randomly overtime. Crash: https://crash-stats.mozilla.com/report/index/e611711a-8455-4f2b-9bf7-0769f2130916

All Replies (1)

Ed
Ed
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Hello,

If you have already done some research on the internet I assume you have seen and tried some of the fixes here:

Troubleshoot Firefox crashes (closing or quitting unexpectedly)

Could you try starting Firefox in Safe Mode and testing whether you get the same crash. Use the instructions below:

Diagnose Firefox issues using Troubleshoot Mode

If you do not get the same issue in safe mode then follow the instructions to troubleshoot and identify the add-on or setting that is causing the problem.

If you still get the same issue in Safe Mode then I suggest trying a Firefox Reset. This will return Firefox to its default settings and solves most issues. Your personal information (history, bookmarks etc) will be saved but you will need to reinstall your add-ons.

Refresh Firefox - reset add-ons and settings

I hope that helps. Let me know if not.