Coupons.com plugin disappeared after upgrade to FF v21, and can't be reinstalled
The Issue.... Coupons.com plugin disapeared after upgrading FF to v21 (from FF Help Menu>About) I then was prompted to install the plugin when i went to print a coupon from coupons.com... the installation shows it succeeds with no issues, however the plugin is still not showing in the plugin list, and of course coupons don't print (You are prompted by coupons.com to download the plugin...over and over again)
How it happened..... I almost never reboot the PC. Before today everything was working fine. I didn't reboot PC, but decided to upgrade FF to latest version (previous was 20.something)... because i was getting a really long (and context insensitive menu when right clicking anything).
The upgrade appeared to run flawlessly, but then the issue with coupons.com became apparent, and upon a quick look in about:plugins, i noticed the coupon.com (coupon printer) plugin is no longer there....
I closed all browsers, uninstalled the Coupons.com plugin (from Add/Remove programs), and verified that Internet Explorer can't print coupons anymore from coupons.com. Then i reinstalled the plugin (from coupons.com) and Internet Explorer was once again able to print coupons. This means the plugin is being installed on the PC, and while Internet Explorer works, Firefox doesn't (since this version 21)
Chosen solution
Hello-
A new version of the coupon printer has been released to address the plugin issue created with version 21 of Firefox. Please visit http://install.coupons.com using Firefox and reinstall the coupon printer. It is not necessary to uninstall the previous version, or edit the Firefox configuration file.
If you've followed these instructions and are still experiencing issues, please email your contact information to [email protected] and I'll be happy to reach out to you directly and assist.
Thanks, Greg Coupons Support
Read this answer in context 👍 7All Replies (20)
Can this just not be fixed without me having to jump through all the hoops.
I found this site yesterday and because I did not wish to go into FF configuration file, I downloaded the previous version of FF and I got the coupon printer back. This morning, FF automatically updated to the latest version and the printer is gone again. Prior to downgrading to 20 I had removed the program and installed the program several times and it never installed properly to FF and after following the link from Paul above I realize it is the same link I used yesterday to try and reinstall the coupon printer so I know it will not work. I am now back at square 1. Is there another fix besides going into the FF configuration file? Also, I should mention I am using XP.
I use Chrome when I want to print coupons - as you said FF doesn't work - and I can no longer use IE - have xp computer.
Chosen Solution
Hello-
A new version of the coupon printer has been released to address the plugin issue created with version 21 of Firefox. Please visit http://install.coupons.com using Firefox and reinstall the coupon printer. It is not necessary to uninstall the previous version, or edit the Firefox configuration file.
If you've followed these instructions and are still experiencing issues, please email your contact information to [email protected] and I'll be happy to reach out to you directly and assist.
Thanks, Greg Coupons Support
Thank you for the new version of the coupon printer. It worked.
My computer updated automatically to FF version 21 also. Once again I used the link above and downgraded to FF version 20 and then set FF so I have to manually allow updates. If you do this you should be able to print again.
Hi rushgirl
Try the above link (see Chosen Solution) to download the new version of the coupon printer. I have Firefox 21 (didn't even think about the downgrade to 20... duh:). The new coupon printer download solved the problem.
Modified by DL12
With version 20 I am able to print from coupons.com. I still cannot print Target coupons or from Coupon Network which both use the Catalina Coupon printer :(
Hi rushgirl
Re: Firefox 21
I have never printed coupons from Target or Coupon Network so I downloaded the Catalina Coupon printer and everything printed fine from both sites with Firefox 21. I'm not an expert at computer stuff, I think someone who knows me might say that I'm barely competent, but maybe you might try Firefox 21 again (if the download back to 20 isn't too difficult), and then tried the coupon printer downloads again. Just a suggestion.
I downloaded the coupon printer solution and FF 21 and I was able to print from Coupons.com but still nothing from the Catalina printer that Coupon Network and Target uses :( so frustrating!
Thanks Greg, apparently the new download helped some people, but it didn't do anything for me.
Modified by yerblues
Thanks rushgirl, I may try going back to v 20 and stopping auto updates. If that doesn't work, I'm through trying. I haven't had any trouble printing any coupons except from coupons.com.
Greg, in the meantime , I've just lost out on any coupons I tried to print, think I was doing something wrong. Says limit reached. This is a PITA.
rushgirl
One more suggestion... sometimes when I have a problem downloading something if I clear the 'cache' I can usually then download. Actually, now I just clear ALL of the history. I was given this suggestion a couple of years ago on this site. I don't know why it helps. As I said I'm not computer literate.
Like yerblues, I also lost out on all coupon offers that I had checked to print and also receive the message "limit reached"
Thanks Greg, you are a lifesaver, the link you posted for us to go to worked for me!! So happy to be able to print my coupons once again!
Just tried printing coupons from Target and that too worked. Thanks!
I've tried the solutions offered here except downgrading to v20. Now coupons.com will not print in IE either. Lost more coupons. Getting sick of it... everything was fine until recently. I try to plan around sales with coupons and I gotta tell you... I'm having no trouble printing from the other coupon sites. Whats up?? I might as well not even try to print as I am wasting my time and losing coupons.
Modified by yerblues
Wow, I finally downgraded to v20 and it works. Sick about all the coupons I tried to print but lost.
Are you able to print Target coupons too? I still am unable to get those and I'm wondering if there is a plug in or something that is not working right for me. :(