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Firefox won't start after 18.0.1 upgrade

  • 4 replies
  • 8 have this problem
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  • Last reply by philipp

saffer
saffer
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I have upgraded to the latest version and then two days later, The mozilla Crash reporter opens and it won't start. Nothing happens when I press details.

I can't run it safe mode. The same thing happens.

I uninstalled and re-installed and same thing.

I then uninstalled rebooted and re-installed V16. That was then ok for a few days then same thing happened.

So I unintstalled rebooted and on went V15 which worked for about 8 hours. However I can't get any version to work now. The Crash Reporter pops up whatever version I have.

I have upgraded to the latest version and then two days later, The mozilla Crash reporter opens and it won't start. Nothing happens when I press details. I can't run it safe mode. The same thing happens. I uninstalled and re-installed and same thing. I then uninstalled rebooted and re-installed V16. That was then ok for a few days then same thing happened. So I unintstalled rebooted and on went V15 which worked for about 8 hours. However I can't get any version to work now. The Crash Reporter pops up whatever version I have.

All Replies (4)

philipp
philipp
  • Moderator
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

user633449
user633449
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Firefox 18 crashes on startup due to malware - how to fix

saffer
saffer Question owner
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Crash ID: bp-e214853f-c7d4-4e79-a024-af1d52130125

Crash ID: bp-9c7993ae-a37f-4e18-af8f-612732130125

Crash ID: bp-89756f55-3bc7-4480-8862-859b32130125

Crash ID: bp-c7c2738d-2596-426a-94d8-1eed02130125

Crash ID: bp-6112bce1-699e-480d-a45b-8d0a22130125

philipp
philipp
  • Moderator
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hello saffer, these crashes are caused by Websense Endpoint security software that is running on the system. please try to install all the updates that are available for this program...