Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Plug-in updated but profile still shows older version

  • 3 replies
  • 2 have this problem
  • 3 views
  • Last reply by masinger

masinger
masinger
more options

I've spent most of the morning trying to update my Silverlight plugin to the latest version (5.1.10411.0) from the older version that's now blocked (5.0.61118.0). I've tried multiple downloads and installations, both with the plugin disabled and with it not disabled, and I've also manually removed the files Microsoft says to remove to manually uninstall Silverlight: 

   /Library/Internet Plug-Ins/Silverlight.plugin
   /Library/Receipts/Silverlight.pkg
   /Library/Receipts/Silverlight_W2_MIX.pkg 
   /Library/Internet Plug-Ins/WPFe.plugin
   /Library/Receipts/WPFe.pkg

Finally, I created a new user on my Mac, opened Firefox in that user, and discovered that the Silverlight plugin was updated to (5.1.10411.0). I restarted the Mac, opened my regular user and Firefox profile... and the Silverlight plugin still shows as (5.0.61118.0).

I'm pretty sure that this is just a plist somewhere that's not updating. Any ideas of what I can do short of continually yanking out files, reinstalling, and hoping for the best?

I've spent most of the morning trying to update my Silverlight plugin to the latest version (5.1.10411.0) from the older version that's now blocked (5.0.61118.0). I've tried multiple downloads and installations, both with the plugin disabled and with it not disabled, and I've also manually removed the files Microsoft says to remove to manually uninstall Silverlight: /Library/Internet Plug-Ins/Silverlight.plugin /Library/Receipts/Silverlight.pkg /Library/Receipts/Silverlight_W2_MIX.pkg /Library/Internet Plug-Ins/WPFe.plugin /Library/Receipts/WPFe.pkg Finally, I created a new user on my Mac, opened Firefox in that user, and discovered that the Silverlight plugin was updated to (5.1.10411.0). I restarted the Mac, opened my regular user and Firefox profile... and the Silverlight plugin still shows as (5.0.61118.0). I'm pretty sure that this is just a plist somewhere that's not updating. Any ideas of what I can do short of continually yanking out files, reinstalling, and hoping for the best?

Chosen solution

Never mind. I deleted pluginreg.dat, and that fixed it.

Read this answer in context 👍 0

All Replies (3)

Marc Sances
Marc Sances
more options

Hello masinger and thanks for contacting us for solving your problem.

As we can see, your browser still reports Silverlight version 5.0.61118.0. That may mean that the update was not unsuccessful. Try to uninstall and install again Silverlight. Then restart your computer.

We might also require some technical information if that doesn't work on your computer. Please do the following if reinstalling Silverlight doesn't work:

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy all to clipboard. Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

masinger
masinger Question owner
more options

Chosen Solution

Never mind. I deleted pluginreg.dat, and that fixed it.

masinger
masinger Question owner
more options

marcsanses, I'm afraid that you didn't read this very well (or at all). The troubleshooting information was included, and I stated that the update showed for one user profile and not another. I also said that I had reinstalled multiple times and done a full restart. Fortunately, this issue is resolved.

Modified by masinger