We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I lost my Sync Key on my Desktop Firefox, but i still have it on my Firefox Home (IPhone 4). Is there a way to restore it/show it on the mobile device?

  • 1 reply
  • 4 have this problem
  • 3 views
  • Last reply by Ibai

mlfct
mlfct
more options

I'm trying to resync my newly set-up Firefox on Mac OS X. Somehow it never occured to me, that i'd have to save the key.

So is there a way, as stated in the title, to restore my Sync key from the mobile device, without deleting all of my Bookmarks etc?

thanks in advance

I'm trying to resync my newly set-up Firefox on Mac OS X. Somehow it never occured to me, that i'd have to save the key. So is there a way, as stated in the title, to restore my Sync key from the mobile device, without deleting all of my Bookmarks etc? thanks in advance

All Replies (1)

Ibai
Ibai
  • Administrator
more options

Hi,

Sorry to read that. Unfortunately, because of security reasons, there's no way to retrieve your Sync key from any mobile device. That's why it's really important to keep a secure back up of it.

The only remaining option at this stage is to save your bookmarks on the phone and manually migrate them to your computer. Once you have done this, reset your account.