Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

can't send email

  • 1 reply
  • 0 have this problem
  • Last reply by Matt

ghnlcspivey
ghnlcspivey
more options

I am suddenly (without having changed anything knowingly) unable to send emails or reply to emails. I get the following message: ELNK003_308 - https://postmaster-earthlink.vadesecure.com/outbound_error_codes/#_308. Please verify that your email address is correct in your account settings and try again. I have checked and the email address is correct. As I said I had not changed anything knowingly. I did go into settings and changed the outgoing to no authentication. After restarting, I still get the same error. I have no idea what to do.

I am suddenly (without having changed anything knowingly) unable to send emails or reply to emails. I get the following message: ELNK003_308 - https://postmaster-earthlink.vadesecure.com/outbound_error_codes/#_308. Please verify that your email address is correct in your account settings and try again. I have checked and the email address is correct. As I said I had not changed anything knowingly. I did go into settings and changed the outgoing to no authentication. After restarting, I still get the same error. I have no idea what to do.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Well the information on the link is very clear

_308 550 5.5.1 Authentication required You cannot send messages before successful user authentication.

So open the outgoing server (SMTP) entry in account settings and enable authentication in the settings for the outgoing account you are using. (Probably set authentication to normal password)

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.