Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cancel my subscription

  • 4 replies
  • 1 has this problem
  • 17 views
  • Last reply by James

Lena Mangan
Lena Mangan
more options

I purchased this not understanding it I would like to cancel the subscription

I purchased this not understanding it I would like to cancel the subscription

All Replies (4)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question:

Lena Mangan
Lena Mangan Question owner
more options

I purchased this product by mistake not knowing how it works,it's not for me,I want to cancel this

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

Please refer to my previous answer. Mozilla makes available several premium products - the support team for the one that you have will be able to assist you in canceling your subscription.

James
James
  • Moderator
  • Top 10 Contributor
more options

Lena Mangan said
I purchased this product by mistake not knowing how it works,it's not for me,I want to cancel this

You posted this thread in the Firefox for Android section, The Firefox web browsers for Windows, macOS, Linux and mobile versions for Android and iOS are 100% free to download and use as there has never been a subscription option for them.

So you are likely referring to Mozilla VPN or Firefox Relay or MDN Plus as Paul linked to the places you can ask for support.