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Thunderbird suddenly stopped retrieving email

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by Toad-Hall

Jim382
Jim382
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When Godaddy Webmail switched to Microsoft Office 365, I set it up on Thunderbird, and had no problems for a good while, and then it suddenly stopped being able to log into the 365 server to retrieve my email. I contacted Godaddy, and followed their instructions at https://www.godaddy.com/help/add-my-microsoft-365-email-in-thunderbird-mac-and-windows- pc-41563?fbclid=IwAR0hHnW_rvYufX3pvN9kxob9XYgiVJtnqyXXNahgmVYBgL7dYuNgG5W2iiw

When I clicked done at step 8, I got an error message saying Error Creating account. Incoming Server already exists. The people at GoDaddy helping me had me sign in directly to the 365 account, which I did with no problem. They then said I need to contact you, since the problem doesn't seem to be on their end. After talking with them, I noticed that I didn't have the latest version of Thunderbird, so I updated it, and followed the instructions again at the GoDaddy site. However, this time there was no option in the Outgoing Server section to enter OAuth2 as the Authentication Method, and the Done button remained grayed out, so I can't proceed further. Please help me resolve this so I can get my email. I've been without it for two weeks due to vacation on Maui. I unchecked the box to email me when someone answers, because I won't get it. Please do text me at [removed] when someone answers.

When Godaddy Webmail switched to Microsoft Office 365, I set it up on Thunderbird, and had no problems for a good while, and then it suddenly stopped being able to log into the 365 server to retrieve my email. I contacted Godaddy, and followed their instructions at https://www.godaddy.com/help/add-my-microsoft-365-email-in-thunderbird-mac-and-windows- pc-41563?fbclid=IwAR0hHnW_rvYufX3pvN9kxob9XYgiVJtnqyXXNahgmVYBgL7dYuNgG5W2iiw When I clicked done at step 8, I got an error message saying '''Error Creating account. Incoming Server already exists.''' The people at GoDaddy helping me had me sign in directly to the 365 account, which I did with no problem. They then said I need to contact you, since the problem doesn't seem to be on their end. After talking with them, I noticed that I didn't have the latest version of Thunderbird, so I updated it, and followed the instructions again at the GoDaddy site. However, this time there was no option in the Outgoing Server section to enter OAuth2 as the Authentication Method, and the Done button remained grayed out, so I can't proceed further. Please help me resolve this so I can get my email. I've been without it for two weeks due to vacation on Maui. I unchecked the box to email me when someone answers, because I won't get it. Please do text me at [removed] when someone answers.

Modified by James

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Do you have that email address set up as an account in Thunderbird? I'm assuming NO.

If you are using a VPN please switch it off. If you have another program using the localhost like Apache then switch it off.

In Thunderbird Set up the following:

  • Menu > Settings > Privacy & Security
  • Under Web Content
  • Select 'Accept cookies from sites'
  • Accept third party cookies 'Always'
  • Keep until: 'they expire'

Check all the old passwords and account are removed.

  • Scroll down to 'Passwords ' section
  • click on 'Saved Passwords'
  • Do you see any lines for the mail account?
  • If yes, select the lines and click on 'Remove'

Check javascript is enabled:

  • Menu > Settings > General
  • scroll to bottom and click on 'Config Editor'
  • In search type: javascript.enabled
  • You need: javascript.enabled = true

Then try to add the mail account

  • Menu > New > Existing mail account
  • Enter name
  • Enter email address
  • Select to Remember password
  • Click on 'Configure manually' button

You have to be very carefull when you are entering the settings. Do not make a mistake.

  • Select the correct Protocol: IMAP
  • Hostname: outlook.office365.com
  • Port: 993
  • Connection security: SSL/TLS
  • Authentication method: OAuth2
  • Username: Your full email address,

Then set up the Outgoing SMTP server settings:

  • Hostname: smtp.office365.com
  • Port: 587
  • Connection security: STARTTLS
  • Authentication method: OAuth2
  • Username: Your full email address,

Then click on 'Done'

You will then get prompted my MS Office to enter email and password to allow TB access.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Hi Can you offer some feedback on whether the instructions in my previous comment helped you. We are currently trying to find out information on this issue. Your response may be helpful.