Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

different results on different systems

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

more options

using firefox 87.0 on three different systems - all with same add-ons and extensions. Two of the three will not display a bank web site properly. How do I trouble shoot? When I use safe mode, site still not displayed properly but log-in box now shows up. Went through all add-ons and extensions - all are configured exactly the same, cleared all cache and cookies, rebooted etc. Still no go. Windows 10 64bit with all current updates.

using firefox 87.0 on three different systems - all with same add-ons and extensions. Two of the three will not display a bank web site properly. How do I trouble shoot? When I use safe mode, site still not displayed properly but log-in box now shows up. Went through all add-ons and extensions - all are configured exactly the same, cleared all cache and cookies, rebooted etc. Still no go. Windows 10 64bit with all current updates.

Modified by fishway

All Replies (2)

more options

hello fishway,

sometimes webpage elements disappear but show up by shrinking the page

so one of the 1st things i would try is zooming out on the page.

more options

fishway said

. . . will not display a bank web site properly

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.