Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Suddenly unable to connect to email server

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by sfhowes

Harald_M
Harald_M
more options

TB version 78.8.1 (64-bit); Windows 10 version 2004 After years of use, TB stopped receiving mail from my bellsouth.net email server. I had made no changes to any settings. Error message when I start TB: "Sending of password for user xxx did not succeed. Mail server inbound.att.net responded: Server error - Please try again later." After countless attempts to fix, ended up uninstalling TB, deleting the profile from App Data, reinstalling TB and added my account. Same result. Added my wife's account with the same servers and identical settings. Her account works fine. How can I solve this? I have direct access to my email account via the internet with the password I use in TB.

TB version 78.8.1 (64-bit); Windows 10 version 2004 After years of use, TB stopped receiving mail from my bellsouth.net email server. I had made no changes to any settings. Error message when I start TB: "Sending of password for user xxx did not succeed. Mail server inbound.att.net responded: Server error - Please try again later." After countless attempts to fix, ended up uninstalling TB, deleting the profile from App Data, reinstalling TB and added my account. Same result. Added my wife's account with the same servers and identical settings. Her account works fine. How can I solve this? I have direct access to my email account via the internet with the password I use in TB.

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Check that you have the correct settings, create a secure mail key on the AT&T site, remove the passwords from Saved Passwords in TB Preferences/Privacy & Security, restart TB, enter the key when prompted for a password.

https://www.att.com/support/article/dsl-high-speed/KM1010523/