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Firefox stops installing and says it was interrupted?

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

Smike47
Smike47
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The installation progress bar stops at about 75% and then a message appears saying, ‘Hmm. For some reason, we could not install Firefox. Choose OK to start again’. BUT it won’t start again and if I try to download from your website, the whole process happens again. This is very frustrating as many of the websites I use, are linked to Firefox. Please advise.

The installation progress bar stops at about 75% and then a message appears saying, ‘Hmm. For some reason, we could not install Firefox. Choose OK to start again’. BUT it won’t start again and if I try to download from your website, the whole process happens again. This is very frustrating as many of the websites I use, are linked to Firefox. Please advise.

Chosen solution

It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.

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All Replies (2)

FredMcD
FredMcD
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First, let's make sure your system is clean.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.