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Firefox account recovery

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by christ1

gnetnix827
gnetnix827
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Dear Firefox support, 2 step security code 10 digit code is lost and can't sign in to Firefox account. I have set authentification app but I deleted the app while I'm signed in and now I don't get 6 digit code neither. Do I lose my account? I don't want to lose all my bookmarks.

Thank you for your kind help.

Dear Firefox support, 2 step security code 10 digit code is lost and can't sign in to Firefox account. I have set authentification app but I deleted the app while I'm signed in and now I don't get 6 digit code neither. Do I lose my account? I don't want to lose all my bookmarks. Thank you for your kind help.

Chosen solution

You can use your backup codes to login, assuming you did record them upon enabling 2-step authentication. Otherwise I think you lost your account.

In any case, this wouldn't impact your existing bookmarks in Firefox for Android. But you couldn't sync with another device anymore.

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All Replies (4)

christ1
christ1
  • Top 25 Contributor
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Chosen Solution

You can use your backup codes to login, assuming you did record them upon enabling 2-step authentication. Otherwise I think you lost your account.

In any case, this wouldn't impact your existing bookmarks in Firefox for Android. But you couldn't sync with another device anymore.

gnetnix827
gnetnix827 Question owner
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Thanks for your advice. I opened my account wfrom PC and I was still signed in,so I was able to disable two-step sign in and removed the code. Now,I'm able to sign in to Firefox on my Android. Anyhow, thanks so much for the kind help from you. Have a nice day!

valasudurai
valasudurai
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i have a backup code for account but i have the same issue i am not do this myself but the app was updated itself and deleted every account is that any way to recover my account i have a lot of password stored i lost everything

Modified by valasudurai

christ1
christ1
  • Top 25 Contributor
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valasudurai,

please start a new topic for your problem. https://support.mozilla.org/questions/new