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Can never update firefox

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

tapaccos
tapaccos
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I have Firefox 58.0.1 (64 bit) on a windows 7 machine.

When I start firefox I get the dialog box stating firefox is updating after which firefox starts normally. However when I got to the Help about dialog I get the Restart to update firefox button and firefox has not been updated.

This has been going on for a series of versions and always the result is for me to manually download full version and reinstall.

Things tried. 1. Starting firefox as administrator. 2. Deleting C:\Users\XXXXX\AppData\Local\Mozilla\updates folder . 3. Even tried Refresh firefox under about:support


This is is pc for which I have admin rights but it is running Mcafee Endpoint security.

Thanks in advance for any assistance

I have Firefox 58.0.1 (64 bit) on a windows 7 machine. When I start firefox I get the dialog box stating firefox is updating after which firefox starts normally. However when I got to the Help about dialog I get the Restart to update firefox button and firefox has not been updated. This has been going on for a series of versions and always the result is for me to manually download full version and reinstall. Things tried. 1. Starting firefox as administrator. 2. Deleting C:\Users\XXXXX\AppData\Local\Mozilla\updates folder . 3. Even tried Refresh firefox under about:support This is is pc for which I have admin rights but it is running Mcafee Endpoint security. Thanks in advance for any assistance

All Replies (3)

FredMcD
FredMcD
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If you have trouble with the upgrade, use this link; http://www.mozilla.org/en-US/firefox/all/

tapaccos
tapaccos Question owner
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Thanks Fred for the prompt reply. However this is the problem everytime firefox has an update I have to do a full installation and want to be able to fix this and update via the correct mechanism. So this is not specific to this update.

FredMcD
FredMcD
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It might be your protection programs are getting in the way. Open their settings and have them leave the browsers alone.