Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 1 has this problem
  • 12 views
  • Last reply by philipp

Boogey
Boogey
more options

Firefox continuously crashes. Sometimes crashes before even launching, usually it's when open. Can be a single tab, can be multiple. Happens even after fresh boot up.

Accessibility: Active AccessibilityClient: robotaskbaricon.exe|8.4.1.1 AccessibilityInProcClient: 0x400 AdapterDeviceID: 0x1189 AdapterDriverVersion: 22.21.13.8569 AdapterSubsysID: 26753842 AdapterVendorID: 0x10de Add-ons: ciscowebexstart1%40cisco.com:1.0.12,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.9.1,%7Bc37bac34-849a-4d28-be41-549b2c76c64e%7D:3.0,jid1-a36dFT994VgKDA%40jetpack:2.0.7,aushelper%40mozilla.org:2.0,clicktoplay-rollout%40mozilla.org:1.4,e10srollout%40mozilla.org:3.00,firefox%40getpocket.com:1.0.5,followonsearch%40mozilla.com:0.9.3,screenshots%40mozilla.org:10.12.0,shield-recipe-client%40mozilla.org:65,webcompat%40mozilla.org:1.1,activity-stream%40mozilla.org:0.0.0,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:0.1,rf-firefox%40siber.com:8.3.7.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:56.0 AddonsShouldHaveBlockedE10s: 1 AvailablePageFile: 28260933632 AvailablePhysicalMemory: 11881852928 AvailableVirtualMemory: 140733575053312 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BlocklistInitFailed: 1 BreakpadReserveAddress: 2405449334784 BreakpadReserveSize: 67108864 BuildID: 20170926190823 CPUMicrocodeVersion: 0x10000dc CTPCohort: test ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1507657321 E10SCohort: disqualified-test EMCheckCompatibility: true Email: [email protected] FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1506710113 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1189, AdapterSubsysID: 26753842, AdapterDriverVersion: 22.21.13.8569 FP(D00-L1000-W00001000-T000) D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- D3D11 Layers? D3D11 Layers+ DXVA2D3D11? DXVA2D3D11+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 80859 StackTraces: {"crash_info":{"address":"0xffffffffffffffff","crashing_thread":0,"type":"EXCEPTION_ACCESS_VIOLATION_READ"},"main_module":12,"modules":[{"base_addr":"0x2300e380000","code_id":"5799962D4000","debug_file":"api-ms-win-crt-runtime-l1-1-0.pdb","debug_id":"B2371F5760E8494980133442342395D11","end_addr":"0x2300e384000","filename":"api-ms-win-crt-runtime-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x2300e390000","code_id":"57999CC64000","debug_file":"api-ms-win-crt-string-l1-1-0.pdb","debug_id":"7FE6F82F2D2A4CE9A94519965B028CDB1","end_addr":"0x2300e394000","filename":"api-ms-win-crt-string-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x2300e3a0000","code_id":"57999CAB3000","debug_file":"api-ms-win-crt-heap-l1-1-0.pdb","debug_id":"3D325CB783964B0DBBCCBFC06B3DF5701","end_addr":"0x2300e3a3000","filename":"api-ms-win-crt-heap-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x2300e3b0000","code_id":"5799962D4000","debug_file":"api-ms-win-crt-stdio-l1-1-0.pdb","debug_id":"C916E5BE0B70463BA85FB375477F37071","end_addr":"0x2300e3b4000","filename":"api-ms-win-crt-stdio-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x2300e3c0000","code_id":"57999CBF4000","debug_file":"api-ms-win-crt-convert-l1-1-0.pdb","debug_id":"2E56B214DC0E42199CA5D0B97B96A9001","end_addr":"0x2300e3c4000","filename":"api-ms-win-crt-convert-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x2300e3d0000","code_id":"5799962D3000","debug_file":"api-ms-win-crt-locale-l1-1-0.pdb","debug_id":"DF98255A38914AB1801F63950512A6F21","end_addr":"0x2300e3d3000","filename":"api-ms-win-crt-locale-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x2300e3e0000","code_id":"5799962D5000","debug_file":"api-ms-win-crt-math-l1-1-0.pdb","debug_id":"64F9AF065F8A43A497EAF1668F48AC761","end_addr":"0x2300e3e5000","filename":"api-ms-win-crt-math-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x2300e3f0000","code_id":"5799962D5000","debug_file":"api-ms-win-crt-multibyte-l1-1-0.pdb","debug_id":"4EE9150DB4464B93B71597A85A7679C91","end_addr":"0x2300e3f5000","filename":"api-ms-win-crt-multibyte-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x2300e400000","code_id":"57999CC43000","debug_file":"api-ms-win-crt-time-l1-1-0.pdb","debug_id":"D9B90AF3308E462FB718091D4F54B2DD1","end_addr":"0x2300e403000","filename":"api-ms-win-crt-time-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x2300e410000","code_id":"5799962D3000","debug_file":"api-ms-win-crt-filesystem-l1-1-0.pdb","debug_id":"A4472738EDA24608921A77FB5985CDAA1","end_addr":"0x2300e413000","filename":"api-ms-win-crt-filesystem-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x2300fbd0000","code_id":"5799962D3000","debug_file":"api-ms-win-crt-environment-l1-1-0.pdb","debug_id":"66CDA321BBA649138807A18B71EA5F291","end_addr":"0x2300fbd3000","filename":"api-ms-win-crt-environment-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x2300fbe0000","code_id":"5799962D3000","debug_file":"api-ms-win-crt-utility-l1-1-0.pdb","debug_id":"8C42FDE7DBE348EBAAD9ECA5DBBB9EDC1","end_addr":"0x2300fbe3000","filename":"api-ms-win-crt-utility-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x7ff7f6d80000","code_id":"59CAB57183000","debug_file":"firefox.pdb","debug_id":"E723F2C2E81F4678A7A854B0025D80D12","end_addr":"0x7ff7f6e03000","filename":"firefox.exe","version":"56.0.0.6478"},{"base_addr":"0x7ffcb9fe0000","code_id":"59CAB5931da000","debug_file":"libGLESv2.pdb","debug_id":"483A38A3F62749FCA37066110B9CB7092","end_addr":"0x7ffcba1ba000","filename":"libGLESv2.dll","version":"56.0.0.6478"},{"base_addr":"0x7ffcba300000","code_id":"51335EC1eb000","debug_file":"MSVPROC.pdb","debug_id":"7C155ED1C06CA15C3B2EBBD8A3B0D2171","end_addr":"0x7ffcba3eb000","filename":"msvproc.dll","version":"10.0.15063.608"},{"base_addr":"0x7ffcba3f0000","code_id":"65A4CE74248000","debug_file":"msmpeg2vdec.pdb","debug_id":"09CA6E24EAF4CBFF34E9C5372C4DAD0D1","end_addr":"0x7ffcba638000","filename":"msmpeg2vdec.dll","version":"10.0.15063.0"},{"base_addr":"0x7ffcba640000","code_id":"579996EF451000","debug_file":"D3DCompiler_47.pdb","debug_id":"62D1998CDA694CFB8F1DFAAD4DA8CF5F1","end_addr":"0x7ffcbaa91000","filename":"d3dcompiler_47.dll","version":"10.0.14393.33"},{"base_addr":"0x7ffcbaaa0000","code_id":"1E5E08F0ad000","debug_file":"EVR.pdb","debug_id":"1CCEABF4C8274EFD0E953DD0B4189A681","end_addr":"0x7ffcbab4d000","filename":"evr.dll","version":"10.0.15063.0"},{"base_addr":"0x7ffcbab50000","code_id":"86527F0B8f000","debug_file":"mf.pdb","debug_id":"90D8EB83AB981BB27122F006AB8AAB8B1","end_addr":"0x7ffcbabdf000","filename":"mf.dll","version":"10.0.15063.0"},{"base_addr":"0x7ffcbabe0000","code_id":"59CAB571179000","debug_file":"mozavcodec.pdb","debug_id":"37DF1E833D824BD092CA08DD879A23F82","end_addr":"0x7ffcbad59000","filename":"mozavcodec.dll","version":"56.0.0.6478"},{"base_addr":"0x7ffcbad60000","code_id":"599DB4BF1fce000","debug_file":"RoboForm-x64.pdb","debug_id":"2A318CBA40864618A1BEE24185C355F11","end_addr":"0x7ffcbcd2e000","filename":"RoboForm-x64.DLL","version":"8.4.1.1"},{"base_addr":"0x7ffcbcd30000","code_id":"59CAAC2A74000","debug_file":"nssckbi.pdb","debug_id":"FD24C76344FC479D822C31BE2F4579061","end_addr":"0x7ffcbcda4000","filename":"nssckbi.dll","version":"56.0.0.6478"},{"base_addr":"0x7ffcbcdb0000","code_id":"59BD578C1988000","debug_file":"nvwgf2umx.pdb","debug_id":"F76F6079132D4AA4B1DD93710A0ABD241","end_addr":"0x7ffcbe738000","filename":"nvwgf2umx.dll","version":"22.21.13.8569"},{"base_addr":"0x7ffcbe740000","code_id":"59CAB9C543dd000","debug_file":"xul.pdb","debug_id":"C7EEF341CC854D63A08704978E446CB42","end_addr":"0x7ffcc2b1d000","filename":"xul.dll","version":"56.0.0.6478"},{"base_addr":"0x7ffcc2b20000","code_id":"59CAB571178000","debug_file":"nss3.pdb","debug_id":"C0E3EB4C4C6846759B15D9B61B9EA9712","end_addr":"0x7ffcc2c98000","filename":"nss3.dll","version":"56.0.0.6478"},{"base_addr":"0x7ffcc9580000","code_id":"59CAAC3475000","debug_file":"freebl3.pdb","debug_id":"DFDB70D79CDE456F9BB08E984406CC801","end_addr":"0x7ffcc95f5000","filename":"freebl3.dll","version":"56.0.0.6478"},{"base_addr":"0x7ffcc9ad0000","code_id":"59CAB56Ab2000","debug_file":"lgpllibs.pdb","debug_id":"C2EE11046A8F486F80CCE3BC3674B08C2","end_addr":"0x7ffcc9b82000","filename":"lgpllibs.dll","version":"56.0.0.6478"},{"base_addr":"0x7ffccd620000","code_id":"575A4CEB9d000","debug_file":"msvcp140.amd64.pdb","debug_id":"C496C5ED3967492E9500FF11A8B16D1B1","end_addr":"0x7ffccd6bd000","filename":"msvcp140.dll","version":"14.0.24210.0"},{"base_addr":"0x7ffcce0d0000","code_id":"42FD9F1416000","debug_file":"NapiNSP.pdb","debug_id":"F183DEF573EB6BE4FCFB01633D7025BE1","end_addr":"0x7ffcce0e6000","filename":"NapiNSP.dll","version":"10.0.15063.0"},{"base_addr":"0x7ffcce0f0000","code_id":"FAEDF5DDe000","debug_file":"winrnr.pdb","debug_id":"793BD2F7F52C393F439111A03ECE01BC1","end_addr":"0x7ffcce0fe000","filename":"winrnr.dll","version":"10.0.15063.0"},{"base_addr":"0x7ffcce560000","code_id":"BA2602BD41000","debug_file":"icm32.pdb","debug_id":"3ECC417FF61E3A7806CFBE451E36AD5B1","end_addr":"0x7ffcce5a1000","filename":"icm32.dll","version":"10.0.15063.0"},{"base_addr":"0x7ffcd2340000","code_id":"59CAAC261f000","debug_file":"nssdbm3.pdb","debug_id":"4D47A6D2D0C34325836332553D169AEA1","end_addr":"0x7ffcd235f000","filename":"nssdbm3.dll","version":"56.0.0.6478"},{"base_addr":"0x7ffcd2520000","code_id":"59CAAC2731000","debug_file":"softokn3.pdb","debug_id":"1CBC4B2469714E61B8CA69545AE89A131","end_addr":"0x7ffcd2551000","filename":"softokn3.dll","version":"56.0.0.6478"},{"base_addr":"0x7ffcd2bf0000","code_id":"1986FEEF6d000","debug_file":"MSAudDecMFT.pdb","debug_id":"B45DCF2D84064DA9711058F7ECAFE0C71","end_addr":"0x7ffcd2c5d000","filename":"MSAudDecMFT.dll","version":"10.0.15063.447"},{"base_addr":"0x7ffcd33e0000","code_id":"59D602AE40000","debug_file":"aswJsFlt.pdb","debug_id":"8F8B7B91063949488D004FD549475E021","end

Firefox continuously crashes. Sometimes crashes before even launching, usually it's when open. Can be a single tab, can be multiple. Happens even after fresh boot up. Accessibility: Active AccessibilityClient: robotaskbaricon.exe|8.4.1.1 AccessibilityInProcClient: 0x400 AdapterDeviceID: 0x1189 AdapterDriverVersion: 22.21.13.8569 AdapterSubsysID: 26753842 AdapterVendorID: 0x10de Add-ons: ciscowebexstart1%40cisco.com:1.0.12,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.9.1,%7Bc37bac34-849a-4d28-be41-549b2c76c64e%7D:3.0,jid1-a36dFT994VgKDA%40jetpack:2.0.7,aushelper%40mozilla.org:2.0,clicktoplay-rollout%40mozilla.org:1.4,e10srollout%40mozilla.org:3.00,firefox%40getpocket.com:1.0.5,followonsearch%40mozilla.com:0.9.3,screenshots%40mozilla.org:10.12.0,shield-recipe-client%40mozilla.org:65,webcompat%40mozilla.org:1.1,activity-stream%40mozilla.org:0.0.0,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:0.1,rf-firefox%40siber.com:8.3.7.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:56.0 AddonsShouldHaveBlockedE10s: 1 AvailablePageFile: 28260933632 AvailablePhysicalMemory: 11881852928 AvailableVirtualMemory: 140733575053312 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BlocklistInitFailed: 1 BreakpadReserveAddress: 2405449334784 BreakpadReserveSize: 67108864 BuildID: 20170926190823 CPUMicrocodeVersion: 0x10000dc CTPCohort: test ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1507657321 E10SCohort: disqualified-test EMCheckCompatibility: true Email: [email protected] FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1506710113 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1189, AdapterSubsysID: 26753842, AdapterDriverVersion: 22.21.13.8569 FP(D00-L1000-W00001000-T000) D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- D3D11 Layers? D3D11 Layers+ DXVA2D3D11? DXVA2D3D11+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 80859 StackTraces: {"crash_info":{"address":"0xffffffffffffffff","crashing_thread":0,"type":"EXCEPTION_ACCESS_VIOLATION_READ"},"main_module":12,"modules":[{"base_addr":"0x2300e380000","code_id":"5799962D4000","debug_file":"api-ms-win-crt-runtime-l1-1-0.pdb","debug_id":"B2371F5760E8494980133442342395D11","end_addr":"0x2300e384000","filename":"api-ms-win-crt-runtime-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x2300e390000","code_id":"57999CC64000","debug_file":"api-ms-win-crt-string-l1-1-0.pdb","debug_id":"7FE6F82F2D2A4CE9A94519965B028CDB1","end_addr":"0x2300e394000","filename":"api-ms-win-crt-string-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x2300e3a0000","code_id":"57999CAB3000","debug_file":"api-ms-win-crt-heap-l1-1-0.pdb","debug_id":"3D325CB783964B0DBBCCBFC06B3DF5701","end_addr":"0x2300e3a3000","filename":"api-ms-win-crt-heap-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x2300e3b0000","code_id":"5799962D4000","debug_file":"api-ms-win-crt-stdio-l1-1-0.pdb","debug_id":"C916E5BE0B70463BA85FB375477F37071","end_addr":"0x2300e3b4000","filename":"api-ms-win-crt-stdio-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x2300e3c0000","code_id":"57999CBF4000","debug_file":"api-ms-win-crt-convert-l1-1-0.pdb","debug_id":"2E56B214DC0E42199CA5D0B97B96A9001","end_addr":"0x2300e3c4000","filename":"api-ms-win-crt-convert-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x2300e3d0000","code_id":"5799962D3000","debug_file":"api-ms-win-crt-locale-l1-1-0.pdb","debug_id":"DF98255A38914AB1801F63950512A6F21","end_addr":"0x2300e3d3000","filename":"api-ms-win-crt-locale-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x2300e3e0000","code_id":"5799962D5000","debug_file":"api-ms-win-crt-math-l1-1-0.pdb","debug_id":"64F9AF065F8A43A497EAF1668F48AC761","end_addr":"0x2300e3e5000","filename":"api-ms-win-crt-math-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x2300e3f0000","code_id":"5799962D5000","debug_file":"api-ms-win-crt-multibyte-l1-1-0.pdb","debug_id":"4EE9150DB4464B93B71597A85A7679C91","end_addr":"0x2300e3f5000","filename":"api-ms-win-crt-multibyte-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x2300e400000","code_id":"57999CC43000","debug_file":"api-ms-win-crt-time-l1-1-0.pdb","debug_id":"D9B90AF3308E462FB718091D4F54B2DD1","end_addr":"0x2300e403000","filename":"api-ms-win-crt-time-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x2300e410000","code_id":"5799962D3000","debug_file":"api-ms-win-crt-filesystem-l1-1-0.pdb","debug_id":"A4472738EDA24608921A77FB5985CDAA1","end_addr":"0x2300e413000","filename":"api-ms-win-crt-filesystem-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x2300fbd0000","code_id":"5799962D3000","debug_file":"api-ms-win-crt-environment-l1-1-0.pdb","debug_id":"66CDA321BBA649138807A18B71EA5F291","end_addr":"0x2300fbd3000","filename":"api-ms-win-crt-environment-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x2300fbe0000","code_id":"5799962D3000","debug_file":"api-ms-win-crt-utility-l1-1-0.pdb","debug_id":"8C42FDE7DBE348EBAAD9ECA5DBBB9EDC1","end_addr":"0x2300fbe3000","filename":"api-ms-win-crt-utility-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x7ff7f6d80000","code_id":"59CAB57183000","debug_file":"firefox.pdb","debug_id":"E723F2C2E81F4678A7A854B0025D80D12","end_addr":"0x7ff7f6e03000","filename":"firefox.exe","version":"56.0.0.6478"},{"base_addr":"0x7ffcb9fe0000","code_id":"59CAB5931da000","debug_file":"libGLESv2.pdb","debug_id":"483A38A3F62749FCA37066110B9CB7092","end_addr":"0x7ffcba1ba000","filename":"libGLESv2.dll","version":"56.0.0.6478"},{"base_addr":"0x7ffcba300000","code_id":"51335EC1eb000","debug_file":"MSVPROC.pdb","debug_id":"7C155ED1C06CA15C3B2EBBD8A3B0D2171","end_addr":"0x7ffcba3eb000","filename":"msvproc.dll","version":"10.0.15063.608"},{"base_addr":"0x7ffcba3f0000","code_id":"65A4CE74248000","debug_file":"msmpeg2vdec.pdb","debug_id":"09CA6E24EAF4CBFF34E9C5372C4DAD0D1","end_addr":"0x7ffcba638000","filename":"msmpeg2vdec.dll","version":"10.0.15063.0"},{"base_addr":"0x7ffcba640000","code_id":"579996EF451000","debug_file":"D3DCompiler_47.pdb","debug_id":"62D1998CDA694CFB8F1DFAAD4DA8CF5F1","end_addr":"0x7ffcbaa91000","filename":"d3dcompiler_47.dll","version":"10.0.14393.33"},{"base_addr":"0x7ffcbaaa0000","code_id":"1E5E08F0ad000","debug_file":"EVR.pdb","debug_id":"1CCEABF4C8274EFD0E953DD0B4189A681","end_addr":"0x7ffcbab4d000","filename":"evr.dll","version":"10.0.15063.0"},{"base_addr":"0x7ffcbab50000","code_id":"86527F0B8f000","debug_file":"mf.pdb","debug_id":"90D8EB83AB981BB27122F006AB8AAB8B1","end_addr":"0x7ffcbabdf000","filename":"mf.dll","version":"10.0.15063.0"},{"base_addr":"0x7ffcbabe0000","code_id":"59CAB571179000","debug_file":"mozavcodec.pdb","debug_id":"37DF1E833D824BD092CA08DD879A23F82","end_addr":"0x7ffcbad59000","filename":"mozavcodec.dll","version":"56.0.0.6478"},{"base_addr":"0x7ffcbad60000","code_id":"599DB4BF1fce000","debug_file":"RoboForm-x64.pdb","debug_id":"2A318CBA40864618A1BEE24185C355F11","end_addr":"0x7ffcbcd2e000","filename":"RoboForm-x64.DLL","version":"8.4.1.1"},{"base_addr":"0x7ffcbcd30000","code_id":"59CAAC2A74000","debug_file":"nssckbi.pdb","debug_id":"FD24C76344FC479D822C31BE2F4579061","end_addr":"0x7ffcbcda4000","filename":"nssckbi.dll","version":"56.0.0.6478"},{"base_addr":"0x7ffcbcdb0000","code_id":"59BD578C1988000","debug_file":"nvwgf2umx.pdb","debug_id":"F76F6079132D4AA4B1DD93710A0ABD241","end_addr":"0x7ffcbe738000","filename":"nvwgf2umx.dll","version":"22.21.13.8569"},{"base_addr":"0x7ffcbe740000","code_id":"59CAB9C543dd000","debug_file":"xul.pdb","debug_id":"C7EEF341CC854D63A08704978E446CB42","end_addr":"0x7ffcc2b1d000","filename":"xul.dll","version":"56.0.0.6478"},{"base_addr":"0x7ffcc2b20000","code_id":"59CAB571178000","debug_file":"nss3.pdb","debug_id":"C0E3EB4C4C6846759B15D9B61B9EA9712","end_addr":"0x7ffcc2c98000","filename":"nss3.dll","version":"56.0.0.6478"},{"base_addr":"0x7ffcc9580000","code_id":"59CAAC3475000","debug_file":"freebl3.pdb","debug_id":"DFDB70D79CDE456F9BB08E984406CC801","end_addr":"0x7ffcc95f5000","filename":"freebl3.dll","version":"56.0.0.6478"},{"base_addr":"0x7ffcc9ad0000","code_id":"59CAB56Ab2000","debug_file":"lgpllibs.pdb","debug_id":"C2EE11046A8F486F80CCE3BC3674B08C2","end_addr":"0x7ffcc9b82000","filename":"lgpllibs.dll","version":"56.0.0.6478"},{"base_addr":"0x7ffccd620000","code_id":"575A4CEB9d000","debug_file":"msvcp140.amd64.pdb","debug_id":"C496C5ED3967492E9500FF11A8B16D1B1","end_addr":"0x7ffccd6bd000","filename":"msvcp140.dll","version":"14.0.24210.0"},{"base_addr":"0x7ffcce0d0000","code_id":"42FD9F1416000","debug_file":"NapiNSP.pdb","debug_id":"F183DEF573EB6BE4FCFB01633D7025BE1","end_addr":"0x7ffcce0e6000","filename":"NapiNSP.dll","version":"10.0.15063.0"},{"base_addr":"0x7ffcce0f0000","code_id":"FAEDF5DDe000","debug_file":"winrnr.pdb","debug_id":"793BD2F7F52C393F439111A03ECE01BC1","end_addr":"0x7ffcce0fe000","filename":"winrnr.dll","version":"10.0.15063.0"},{"base_addr":"0x7ffcce560000","code_id":"BA2602BD41000","debug_file":"icm32.pdb","debug_id":"3ECC417FF61E3A7806CFBE451E36AD5B1","end_addr":"0x7ffcce5a1000","filename":"icm32.dll","version":"10.0.15063.0"},{"base_addr":"0x7ffcd2340000","code_id":"59CAAC261f000","debug_file":"nssdbm3.pdb","debug_id":"4D47A6D2D0C34325836332553D169AEA1","end_addr":"0x7ffcd235f000","filename":"nssdbm3.dll","version":"56.0.0.6478"},{"base_addr":"0x7ffcd2520000","code_id":"59CAAC2731000","debug_file":"softokn3.pdb","debug_id":"1CBC4B2469714E61B8CA69545AE89A131","end_addr":"0x7ffcd2551000","filename":"softokn3.dll","version":"56.0.0.6478"},{"base_addr":"0x7ffcd2bf0000","code_id":"1986FEEF6d000","debug_file":"MSAudDecMFT.pdb","debug_id":"B45DCF2D84064DA9711058F7ECAFE0C71","end_addr":"0x7ffcd2c5d000","filename":"MSAudDecMFT.dll","version":"10.0.15063.447"},{"base_addr":"0x7ffcd33e0000","code_id":"59D602AE40000","debug_file":"aswJsFlt.pdb","debug_id":"8F8B7B91063949488D004FD549475E021","end

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

philipp
philipp
  • Moderator
more options

thread continues at https://support.mozilla.org/en-US/questions/1179189