crash after creators update @ RefPtr<T>::assign_with_AddRef | mozilla::GenericFactory::CreateInstance
after the windows 10 creators update I have used my laptop during an afternoon running thunderbird last version 52.1.1 then there was a crash with a complex crash report which i've forwarded to thunderbird. are there other cases of crashes of thunderbird after creators update? before i've never had a thunderbird crash
Modified by Wayne Mery
All Replies (11)
Please post your crash ID(s) as a text string. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports
Related threads with crash id's, now closed as duplicates
bp-fbf4957d-1e6b-4981-9c3a-129f20170516 bp-4baeed17-125e-43a2-82fb-e41260170516 both have same crash signature.
What are you doing when you crash - are you sending an email? Do you have the "send later" addon installed?
I believe i was surfing, i was doing nothing with thunderbird or the only thing i could be doing was reading email (imap). the only add-ons i have is: importexport tools lightning
Maybe the crash has to do with the installation of the new version 52.1.1 because I see this version has been installed on 17/05/2017 : the same day as the crash.
Sorry I was wrong the crash was on 16/05/2017 and the new version was on 17/05/2017
I have this problem as well and sending repeated crash reports to Mozilla. The program crashes at random intervals of 10-40 minutes after opening- often when idle. Updated to Windows 10, version 1703 Creators Update on 04 June 2017. - Any help would be really appreciated.
Zoll said
I have this problem as well and sending repeated crash reports to Mozilla. The program crashes at random intervals of 10-40 minutes after opening- often when idle. Updated to Windows 10, version 1703 Creators Update on 04 June 2017. - Any help would be really appreciated. bp-d274b259-43d7-4773-b5e4-e23d30170608
@[Zoll] If the above information does not resolve your issue, please consider creating a new thread containing the specific details of your issue.
Doing so will allow the Mozilla volunteers to give you solutions that are more helpful to you. This may help them to solve your problem faster and more efficiently.
Please, feel free to post the link to your thread on this thread for volunteers interested in assisting you.
However I strongly recommend you try the following before posting a new thread. You have the bitdefender add-on installed and it may well be the problem.
Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
@[Matt] Thanks- Will try disabling the add ons and see where it takes me.
Hey Zoll. What were you able to find?
Wayne Mery said
Hey Zoll. What were you able to find?
I have disabled the bitdefender and add-signature add on as @Matt recommended above, and it appears to have solved the problem so far.......... Will keep you posted