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Cannot download emails on only one email address; all other addresses work, this one address stopped working with Thunderbird update

  • 1 reply
  • 1 has this problem
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  • Last reply by Matt

gggdds
gggdds
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I have three email address on thunderbird...only one stopped downloading and sending when thunderbird updated...I have three computers using thunderbird, this same account is non-operative on all three computers

I have three email address on thunderbird...only one stopped downloading and sending when thunderbird updated...I have three computers using thunderbird, this same account is non-operative on all three computers

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Matt
Matt
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  • Top 10 Contributor
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In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message?
  • What steps did you take right before this happened?

Please post back with this information and any other questions you might have.