Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

since changing to firefox i cannot print e-mails except on one side of the paper

more options

THIS IS MY EIGHTH REQUEST TO YOU SO HERE IT IS AGAIN: SINCE SWITCHING TO FIREFOX I CANNOT PRINT E-MAILS. WHEN I ATTEMPT TO PRINT E-MAILS THE PRINT COMES OUT EXTREMELY SMALL ON THE LEFT SIDE OF THE PAPER. CAN YOU PLEASE FIX THIS AND IN THE FUTURE LEAVE MY PRINT SETTINGS ALONE!

THIS IS MY EIGHTH REQUEST TO YOU SO HERE IT IS AGAIN: SINCE SWITCHING TO FIREFOX I CANNOT PRINT E-MAILS. WHEN I ATTEMPT TO PRINT E-MAILS THE PRINT COMES OUT EXTREMELY SMALL ON THE LEFT SIDE OF THE PAPER. CAN YOU PLEASE FIX THIS AND IN THE FUTURE LEAVE MY PRINT SETTINGS ALONE!

All Replies (1)

more options

Sorry to hear your emails are not printing at a readable size.

Just to clarify: this is a problem printing emails you opened in Firefox, using an online email site? This is not a problem in a stand-alone email program like Thunderbird, Windows Live Mail, Office Outlook, etc.

Two questions:

(1) Is this problem limited to your email site? For example, if you call up Print Preview on this site, does Firefox also behave as though you have a very small paper size on this page?

To call up Print Preview, you can use either:

  • "3-bar" menu button > Print
  • (menu bar) File > Print Preview

Does it make any difference if you adjust the scaling on the Print Preview toolbar? By default, it will be set to Shrink to Fit, but you could experiment with 100% or another fixed size. Any improvement?

(2) On the printout, does the message use the full height of the paper, or does the message use only the upper left a corner of the paper, as though Firefox thought your paper was about a quarter of its actual size?