Suddenly Thunderbird won't sync any account, setups okay
I have similar Thunderbird 31.4 setups on two Macs; one suddenly stopped working on all 5 accounts (all IMAP). Symptoms:
• There are no crashes or error messages;
• Activity Manager window is blank; and
• The Error Console shows no errors (but some messages); and
• A small blue circle in the window's inbox tab spins perpetually on one account (see screen shot), but clears when switching to others;
• The pointer has a spinning blue ball below it; and
• The status bar occasionally says "Connected to xxx.com" or "Gmail is up to date," but that is not true—no account is up to date.
The following do NOT help:
• Restarting with add-ons disabled;
• Rebuilding global-messages-db.sqlite;
• Trashing the Thunderbird files in ~/Library/Caches;
• Trashing and reinstalling the Thunderbird application.
Meanwhile, Apple Mail on the same computer, and Thunderbird on the other computer, both operate normally. Any insight?! What else can I try? Cheers, -- Gib Henry
Modified by gibhenry
All Replies (5)
have you checked the firewall? If you have anti virus software installed, check that as well.
Interesting, but I have not touched the firewall, nor do I have antivirus software installed, and I imagine either of those possible causes would have affected Apple Mail as well.
I suspect one of the numerous files in my Thunderbird Profile folder has been damaged, but if that's it, I have no idea how to isolate the culprit, or how to fix it.
Modified by gibhenry
I suspect that your setup is not as you say. Ok.
Please post the troubleshooting information on the help menu (copy to clipboard and post to a massage here)
I'm puzzled by your statement that "your setup is not as you say." Nevertheless, here's the troubleshooting info, which doesn't differ significantly from that of the other (working) copy of Thunderbird:
Application Basics
Name: Thunderbird Version: 31.4.0 User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:31.0) Gecko/20100101 Thunderbird/31.4.0 Profile Folder: Show in Finder Application Build ID: 20150109111741 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (pop3) mail.realpeople.com:995, SSL, secure
OUTGOING: mail.realpeople.com:2500, SSL, secure, true
account4:
INCOMING: account4, , (imap) mail.realpeople.com:993, SSL, NTLM
OUTGOING: mail.realpeople.com:2500, SSL, secure, true
OUTGOING: mail.realpeople.com:2500, SSL, secure, false
OUTGOING: mail.realpeople.com:2500, SSL, secure, false
account5:
INCOMING: account5, , (imap) gibhenry.com:993, SSL, NTLM
OUTGOING: smtp.charter.net:25, plain, none, true
OUTGOING: smtp.charter.net:25, plain, none, false
account6:
INCOMING: account6, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true
account7:
INCOMING: account7, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true
account8:
INCOMING: account8, , (imap) imap.charter.net:143, plain, passwordCleartext
OUTGOING: smtp.charter.net:25, plain, none, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-f2ddd411-4d5f-402a-b6b3-a8dc02111206 (12/6/11)
Extensions
Adblock Plus, 2.6.7, true, {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Cleanest Addon Manager, 7.0, true, [email protected]
Dictionary Switcher, 1.1.5, true, dictionary-switcher-tb@design-noir.de
DOM Inspector, 2.0.15, true, [email protected]
Header Tools Lite, 0.5.2, true, [email protected]
Mnenhy, 0.8.6, true, {bf591015-b599-4125-9428-3cb746ddca31}
Quicktext, 0.9.11.5, true, {8845E3B3-E8FB-40E2-95E9-EC40294818C4}
Remove Duplicate Messages (Alternate), 0.3.10, true, {a300a000-5e21-4ee0-a115-9ec8f4eaa92b}
Send Later, 4.4, true, [email protected]
Signature Switch, 1.6.12, true, {2ab1b709-ba03-4361-abf9-c50b964ff75d}
Smart Quotes, 0.1, true, [email protected]
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.display.background_color: #FFFFCC
extensions.lastAppVersion: 31.4.0
font.name.monospace.x-western: Monaco
font.name.sans-serif.x-western: Verdana
font.name.serif.x-western: Georgia
font.size.fixed.x-western: 16
general.useragent.extra.mnenhy: Mnenhy/0.8.6
mail.openMessageBehavior.version: 1
mail.spotlight.firstRunDone: true
mail.spotlight.global_reindex_time: 1265912852
mailnews.database.global.datastore.id: cf18e48b-0e8e-4a42-b4d5-62ce697b30c
network.cookie.lifetimePolicy: 1
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1421968638
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
plugin.state.flash: 0
plugin.state.quicktime plugin: 0
print.macosx.pagesetup-2: PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
print.print_bgcolor: false
print.print_bgimages: false
print.print_colorspace:
print.print_command:
print.print_downloadfonts: false
print.print_duplex: 1515870810
print.print_evenpages: true
print.print_in_color: true
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 0
print.print_page_delay: 50
print.print_pagedelay: 500
print.print_paper_data: 0
print.print_paper_height: 11.00
print.print_paper_name:
print.print_paper_size_type: 1
print.print_paper_size_unit: 0
print.print_paper_width: 8.50
print.print_plex_name:
print.print_printer:
print.print_resolution: 1515870810
print.print_resolution_name:
print.print_reversed: false
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 56
print.print_unwriteable_margin_left: 25
print.print_unwriteable_margin_right: 25
print.print_unwriteable_margin_top: 25
security.default_personal_cert: Select Automatically
security.disable_button.openCertManager: false
security.disable_button.openDeviceManager: false
security.OCSP.disable_button.managecrl: false
Graphics
Vendor ID: 0x8086
Device ID: 0x 166
WebGL Renderer: false
GPU Accelerated Windows: 1/1 OpenGL
AzureCanvasBackend: quartz
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: none
AzureContentBackend: quartz
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.6
4.10.6
NSS
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS Util
3.16.2.3
3.16.2.3
NSS SSL
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS S/MIME
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
Ah, there is something important I neglected to mention: I upgraded to Thunderbird from Eudora OSE! Maybe there's something left over from that version, such as the Extras? Where would I look for them?