Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Error Message after Closing Firefox

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Jekyl

more options

Every time I close Firefox I receive an error message that the program stopped working. I have searched for a fix for this issue but I can't get it resolved. I have uninstalled Firefox and reinstalled it with no success. I am using Windows 8.1, 64 bit.

Every time I close Firefox I receive an error message that the program stopped working. I have searched for a fix for this issue but I can't get it resolved. I have uninstalled Firefox and reinstalled it with no success. I am using Windows 8.1, 64 bit.

Chosen solution

  1. Click the ≡ Menu Button and choose Options.
  2. Click the Privacy icon.
  3. Select "Firefox will: Use custom settings for history".
  4. Is the "Clear history when closing Firefox" option enabled? If so, uncheck it and see if the problem still occurs.

If Firefox crashes with that option unchecked, see the following article. If none of the troubleshooting steps help, please note the "Get help fixing this crash" section at the end.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

  1. Click the ≡ Menu Button and choose Options.
  2. Click the Privacy icon.
  3. Select "Firefox will: Use custom settings for history".
  4. Is the "Clear history when closing Firefox" option enabled? If so, uncheck it and see if the problem still occurs.

If Firefox crashes with that option unchecked, see the following article. If none of the troubleshooting steps help, please note the "Get help fixing this crash" section at the end.

more options

That box in question is not checked. Thanks for you help I will check out that link now. Take care.