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MozBackup backs up deleted Thunderbird account, subfolders, & emails

  • 2 replies
  • 3 have this problem
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  • Last reply by MSEL

MSEL
MSEL
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There is no support forum for MozBackup and my two emails to the developer have gone unanswered for months, so I am posting this here.

MozBackup habitually backs up a Thunderbird account that I deleted, including the subfolders and emails that existed in that account. The account was deleted in Thunderbird and appears to no longer exist there, yet it is repeatedly backed up. MozBackup says it is backing up "Mail\name of deleted account\name of subfolder of deleted account\name of deleted email in that subfolder." A restoration restores the old account in its entirety, with all emails. An upgrade to the most recent stable version of MozBackup, 1.5.1, makes no difference. Various Thunderbird upgrades make no difference. I'm currently using 24.4.0.

How do I get rid, entirely, of this "ghost" account?

There is no support forum for MozBackup and my two emails to the developer have gone unanswered for months, so I am posting this here. MozBackup habitually backs up a Thunderbird account that I deleted, including the subfolders and emails that existed in that account. The account was deleted in Thunderbird and appears to no longer exist there, yet it is repeatedly backed up. MozBackup says it is backing up "Mail\name of deleted account\name of subfolder of deleted account\name of deleted email in that subfolder." A restoration restores the old account in its entirety, with all emails. An upgrade to the most recent stable version of MozBackup, 1.5.1, makes no difference. Various Thunderbird upgrades make no difference. I'm currently using 24.4.0. How do I get rid, entirely, of this "ghost" account?

Chosen solution

open the profile Help menu (ALT+H) > troubleshooting information.

click on the open folder button and then close Thunderbird.

In the explorer window open the mail folder, then you will need to manually delete the entry there for your old account. Note that accounts are a folder using the server name of the account. A numeric suffix indicates multiples of the same thing. although it could be Bill@gmail and Bob@gmail and Fred@Gamil would be googlemail.com googlemail-1.com, googlemail-2.com so a duplicate is not automatically a duplicate.

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Matt
Matt
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Chosen Solution

open the profile Help menu (ALT+H) > troubleshooting information.

click on the open folder button and then close Thunderbird.

In the explorer window open the mail folder, then you will need to manually delete the entry there for your old account. Note that accounts are a folder using the server name of the account. A numeric suffix indicates multiples of the same thing. although it could be Bill@gmail and Bob@gmail and Fred@Gamil would be googlemail.com googlemail-1.com, googlemail-2.com so a duplicate is not automatically a duplicate.

MSEL
MSEL Question owner
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Thank you.