We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

proplems with the new sync

  • 6 replies
  • 1 has this problem
  • 2 views
  • Last reply by Abodivb

Abodivb
Abodivb
more options

Hi, i was using the old sync and i have my key but i got suddenly to format my pc before updating to the new sync now i installed the new version and made a new account but i need to restore my settings from my old sync

how to do that

Regards

Hi, i was using the old sync and i have my key but i got suddenly to format my pc before updating to the new sync now i installed the new version and made a new account but i need to restore my settings from my old sync how to do that Regards

Chosen solution

You need to access your old Sync account.

Enter all details like the account name (email address) and password and the 26-character Sync key manually to connect to an existing sync account.

  1. open "Firefox > Set Up Sync..." or "Tools > Options > Sync > Set Up Firefox Sync"
  2. click "I Have an Account"

That brings you to the "Pair a Device" window.

  • click "I don't have the device with me" at the bottom to enter the account settings (email, password, sync key) manually.
Read this answer in context 👍 0

All Replies (6)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you have a backup of the new Sync key or the Sync key that was last used with that Sync account?

Note that when you reset or regenerate the Sync key that you lose all data stored on the Sync server.

Abodivb
Abodivb Question owner
more options

Hi, thanks for replying I have my Firefox Sync Key what to do??

Abodivb
Abodivb Question owner
more options

Please i need help

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

You need to access your old Sync account.

Enter all details like the account name (email address) and password and the 26-character Sync key manually to connect to an existing sync account.

  1. open "Firefox > Set Up Sync..." or "Tools > Options > Sync > Set Up Firefox Sync"
  2. click "I Have an Account"

That brings you to the "Pair a Device" window.

  • click "I don't have the device with me" at the bottom to enter the account settings (email, password, sync key) manually.
Abodivb
Abodivb Question owner
more options

thanks again for your answer but now i am using Firefox nightly and now it is just supporting the new sync not the old so i cannot reach the old sync

Abodivb
Abodivb Question owner
more options

Thank you problem solved by installing the main release of firefox and run syncing then re login

thanks