We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Recently, almost every time I try to open a new website, A weird website( ads?) pops up as a new window. and i have to close it. how to fix it?

  • 1 reply
  • 15 have this problem
  • 1 view
  • Last reply by philipp

more options
this is one website that would pop up...... https://www.updatevideos.com/s/updatescreen/?ClickID=6GIBAMNLQwBLHEUBAAAAADzeUwAAAAAAAAAAAAAAAAAAAAoAAQAHC8zNagAAAAAApjhrAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAD3ARgAAAAAAAIBAgAAgD8AMql-SD8BAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA=&PubID=90856

All Replies (1)

more options

hello, this sounds like a problem possibly caused by malware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware