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in our email we cannot open attachments. also some sites do not open for me on mozilla that used to open before

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  • Last reply by Andrew

thetoyshop
thetoyshop
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in our email it shows that we have an attachment but there is nothing there to let us open. It just says attachment and you cannot click on anything to open.


Also some sites that we used to open will not open anymore. When I click on the site such as b2b.lego.com the site just does not come up, the screen just stays white but in the address bar it has the website. there is no window in the top corner that says allow or install

in our email it shows that we have an attachment but there is nothing there to let us open. It just says attachment and you cannot click on anything to open. Also some sites that we used to open will not open anymore. When I click on the site such as b2b.lego.com the site just does not come up, the screen just stays white but in the address bar it has the website. there is no window in the top corner that says allow or install

All Replies (1)

Andrew
Andrew
  • Moderator
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.