Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot read mails in hotmail with firefox 15.0.1 on mac osx 10.6.8

  • 2 replies
  • 15 have this problem
  • 1 view
  • Last reply by cwanert

more options

I'm using firefox 15.0.1 on mac osx 10.6.8. I can log in hotmail, but cannot open or read any mails.

I'm using firefox 15.0.1 on mac osx 10.6.8. I can log in hotmail, but cannot open or read any mails.

All Replies (2)

more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

I don't know what have I done, but the problem disappears by itself today. Opening and reading emails seem to be ok for now. If the same thing happens again, I will try the 'reset' button and let you know if that solves the problem. Thanks for your reply though.