Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have had no trouble before, but now when I try to "remove all cookies" by clicking this button, they are not removed. How do I correct this?

  • 3 replies
  • 2 have this problem
  • 2 views
  • Last reply by mws1

more options

I have had no trouble before, but now when I try to "remove all cookies" by clicking this button, they are not removed. How do I correct this?

I have had no trouble before, but now when I try to "remove all cookies" by clicking this button, they are not removed. How do I correct this?

All Replies (3)

more options

Which button are you using? One possibility is:

orange Firefox button or classic Tools menu > Options > Privacy

In that tab, if you have "Use custom settings for history," the button "Show Cookies" appears.

If you have tried that, what happens next? Please note that as you browse, pages will add cookies again. And if you restore a previous session, that sessions cookies will be added back.

more options

You may have installed an extension that maintains a set of OPT-OUT cookies.

In that case you need to uninstall the extension to remove those opt-out cookies.

Modified by cor-el

more options

I have used "use custom settings", then "show cookies", then when I click "remove all cookies", nothing happens.