Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot access my Yahoo mail with Firefox 6.0.2. I get "Bad Request"

  • 3 replies
  • 4 have this problem
  • 3 views
  • Last reply by cor-el

more options

I can access my email with Safari. I am unable to access it with Firefox 6.0.2. I have tried several times. I've reloaded Firefox twice to no avail.

I can access my email with Safari. I am unable to access it with Firefox 6.0.2. I have tried several times. I've reloaded Firefox twice to no avail.

All Replies (3)

more options

This issue can be caused by corrupted cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

more options

Thanks cor-el but I was unable to follow your instructions. Things were not where you indicated. I have a MAC. Could this be the problem? If so, how do I fix the cookie and cache problem on the MAC?

more options

Sorry, I had missed that you are on a Mac.


Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted. Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete cookies.sqlite-journal and cookies.txt, if they exist, in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.