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I can no longer access my email on Xfinity (Comcast). I can with IE8, however

Douglas Reeve
Douglas Reeve
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For about a week now, I can see the unread mail in a preview box, but I cannot access the mail box nor individual mail. I cannot compose mail either in Firefox. As everything works in Internet Explorer 8, it must something that has happened in Firefox. The only thing I have not done is to reinstall Firefox, which I will do now.

For about a week now, I can see the unread mail in a preview box, but I cannot access the mail box nor individual mail. I cannot compose mail either in Firefox. As everything works in Internet Explorer 8, it must something that has happened in Firefox. The only thing I have not done is to reinstall Firefox, which I will do now.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Does the View Entire Inbox button which is directly under Inbox Preview work?

If not, see Comcast support as they have probably broken something in the last week or so. I am having no problem getting into my Inbox in any of my 5 Xfinity email accounts in my area. IE works different than Firefox does, so Comcast has to makes allowances for all the different browsers that their users may be using.

Douglas Reeve
Douglas Reeve Question owner
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Thanks for the reply Edmeister. All the tabs take a moment attempting to load, then the Inbox Preview screen pops up. I have even uninstalled FF and reinstalled it. I've checked my settings even though I've made no changes in months. Again, the mail box has never had a problem until about 2 weeks ago. Fortunately, I can retrieve my mail through my old Eudora program and do the house keeping through IE8. Just wish I knew what has changed, i.e., my fault or a program. Thanks again.