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why do I get this message when trying to upgrade to Firefox 3.6, "the operation cannot be completed because you do not have sufficient privileges for some of the items"?

  • 1 reply
  • 7 have this problem
  • 4 views
  • Last reply by cor-el

vhsm
vhsm
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I have Mac OS 10.4.11 and now running Firefox 3.0.15. Tried to upgrade to 3.6 . Downloaded the upgrade, tried to move it into my App folder and got the message above. I am the only user on my computer and have full privileges.

I have Mac OS 10.4.11 and now running Firefox 3.0.15. Tried to upgrade to 3.6 . Downloaded the upgrade, tried to move it into my App folder and got the message above. I am the only user on my computer and have full privileges.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.