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For 3 months cannot access website on laptop, error message "The connection was interrupted" when attempting access to www.us.army.mil

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  • 12 have this problem
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  • Last reply by cor-el

clifdiver
clifdiver
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I had been able to access us.army.mil without any issues until mid-June when my laptop would no longer load the page, but would instead display "The connection was interrupted." I am still able to access the website on public computers.

I had been able to access us.army.mil without any issues until mid-June when my laptop would no longer load the page, but would instead display "The connection was interrupted." I am still able to access the website on public computers.

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cor-el
cor-el
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  • Top 10 Contributor
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"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

See also http://kb.mozillazine.org/Error_loading_websites