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Quick filtering works properly only in Troubleshooting mode

  • 5 replies
  • 0 have this problem
  • Last reply by holenderr

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Hi, I don't remember exactly from which release it started, but for a couple of months, quick filtering has not been working properly. For example, when typing the sender's name, the results show emails from other senders, and the sought name can be found in the 'Copy' field or in the message text. However, quick filtering works as before, fully correctly in Troubleshooting mode 😳 Attached screenshots with quick filtering results shown when opening TB in 'Normal' and in Troubleshooting mode.

Hi, I don't remember exactly from which release it started, but for a couple of months, quick filtering has not been working properly. For example, when typing the sender's name, the results show emails from other senders, and the sought name can be found in the 'Copy' field or in the message text. However, quick filtering works as before, fully correctly in Troubleshooting mode 😳 Attached screenshots with quick filtering results shown when opening TB in 'Normal' and in Troubleshooting mode.
Attached screenshots

All Replies (5)

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1. what addons/extensions are listed in Help > Troubleshooting information? 2. what hapens after you repair the folder? right+click > Properties > Repair

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Ad. 1 Screenshot attached Ad. After repairing the folder, all messages newer than 16.09.2024 disappeared. Can they be restored?

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Ad. 2. And nothing changed, quick filtering still shows the same results as before. All disappeared messages were restored now.

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Is your Inbox for a pop account? Or an imap account?

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An imap account.

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