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Cannot access Outlook.com email after update

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by Nicolaos

rcoles
rcoles
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I recently updated Thunderbird to version 115.7.0 on both my Desktop PC and my Laptop PC. Since then I cannot access my outlook.com email on my desktop. Every time I attempt to access this account I get an error message saying, "Retry" "Enter" "New Password" "Cancel" See attached screenshot. All my other email accounts are working correctly. It is only the outlook.com account and it is only on my Desktop PC. It works perfectly on my laptop. Any help would be appreciated.

Thank you

I recently updated Thunderbird to version 115.7.0 on both my Desktop PC and my Laptop PC. Since then I cannot access my outlook.com email on my desktop. Every time I attempt to access this account I get an error message saying, "Retry" "Enter" "New Password" "Cancel" See attached screenshot. All my other email accounts are working correctly. It is only the outlook.com account and it is only on my Desktop PC. It works perfectly on my laptop. Any help would be appreciated. Thank you
Attached screenshots

Chosen solution

I deleted the account and reinstalled it and it seems to be working okay now. Thanks for the help

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All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
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See https://support.mozilla.org/en-US/questions/1437247

rcoles
rcoles Question owner
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Chosen Solution

I deleted the account and reinstalled it and it seems to be working okay now. Thanks for the help

Nicolaos
Nicolaos
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I started experiencing this issue this week as well. Deleting the account and re-adding it worked temporarily, but then began to experience sync issues again. Looks like there may be something an issue on Microsoft's side: https://support.microsoft.com/en-us/office/outlook-and-other-apps-are-unable-to-connect-to-outlook-com-f4202ebf-89c6-4a8a-bec3-3d60cf7deaef