Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

TB - profile problem

  • 3 replies
  • 0 have this problem
  • 6 views
  • Last reply by david

mike-a
mike-a
more options

I was having a problem with software I downloaded and to completely remove it I had to revert to an older version windows, FF and TB.

After restoring and updating, I used the extension 'import/ export' to restore my profile BUT all my local folders were lost.

Due to being involved in a legal action, it is extremely important to restore these folders.

Any suggestions on how to recover these files etc would be greatly appreciated.

Thanx Mike

I was having a problem with software I downloaded and to completely remove it I had to revert to an older version windows, FF and TB. After restoring and updating, I used the extension 'import/ export' to restore my profile BUT all my local folders were lost. Due to being involved in a legal action, it is extremely important to restore these folders. Any suggestions on how to recover these files etc would be greatly appreciated. Thanx Mike

Chosen solution

If you still have access to the old profile, look in the Mail\Local Folders folder. Most files will be in two names, such as FILE and FILE.mpx. Copy both of those to the Mail\Local Folders folder of the active profile and restart Thunderbird and it should see them there.

Read this answer in context 👍 1

All Replies (3)

david
david
  • Top 10 Contributor
more options

Chosen Solution

If you still have access to the old profile, look in the Mail\Local Folders folder. Most files will be in two names, such as FILE and FILE.mpx. Copy both of those to the Mail\Local Folders folder of the active profile and restart Thunderbird and it should see them there.

mike-a
mike-a Question owner
more options

Thanks David - some how the path to local folders got 'messed up' - your suggestion solved it!!!

david
david
  • Top 10 Contributor
more options

THanks for the good news.  :)