We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird (102 and earlier) won't save passwords

  • 2 replies
  • 0 have this problem
  • 24 views
  • Last reply by jpetzing

jpetzing
jpetzing
more options

After migrating from Eudora OSE, my TB installation used to save passwords just fine, but it couldn't handle web content in pages. So then I migrated to Thunderibird version forty-something and web content in pages worked fine, but I had to enter my password for each of my 3 accounts in the default profile and enter it again when I sent a message. Several people online recommended deleting pkcs11.txt from the profile so I searched for this file. Deleting it fixed nothing, but there was still an instance at D:\Eudora(Thunderbird)Mail\chome_debugger_profile. Renaming that one did nothing either. C:\Users\John\Appdata\Roaming\Thunderbird\Profiles has two profiles, k7h2ze74.default dated 2011 and z2wlh2az.default-release dated 2/23/22 - the latter is surely the actual active profile. Is something in that profile directory supposed to point to the password storage location? When I am prompted for credentials, if I ask TB to save the password, it just hangs and never logs on to that account, which tells me TB is trying to write someplace that it has no permission or doesn't exist.

I am not willing to export my messages and then start with a fresh install because I have ~400 message filters, most of which handle spam.

The actual location of my messages is in subdirectories of D:\Eudora(Thunderbird)Mail and Thunderbird.exe is at D:\Program Files (x86)\Mozilla Thunderbird

There is a file profiles.ini in my ...\Roaming\Thunderbird directory which is below: [InstallC1263DE4EAE8A7E6] Default=D:\Eudora(Thunderbird)Mail

[Profile1] Name=default-release IsRelative=1 Path=Profiles/z2wlh2az.default-release

[Profile0] Name=default IsRelative=0 Path=D:\Eudora(Thunderbird)Mail Default=1

[General] StartWithLastProfile=1 Version=2

[InstallB17E77F3210890EF] Default=Profiles/z2wlh2az.default-release Locked=1

SOMETHING IS MESSED UP WITH THIS INSTALLATION. Can anyone help me fix it?

After migrating from Eudora OSE, my TB installation used to save passwords just fine, but it couldn't handle web content in pages. So then I migrated to Thunderibird version forty-something and web content in pages worked fine, but I had to enter my password for each of my 3 accounts in the default profile and enter it again when I sent a message. Several people online recommended deleting pkcs11.txt from the profile so I searched for this file. Deleting it fixed nothing, but there was still an instance at D:\Eudora(Thunderbird)Mail\chome_debugger_profile. Renaming that one did nothing either. C:\Users\John\Appdata\Roaming\Thunderbird\Profiles has two profiles, k7h2ze74.default dated 2011 and z2wlh2az.default-release dated 2/23/22 - the latter is surely the actual active profile. Is something in that profile directory supposed to point to the password storage location? When I am prompted for credentials, if I ask TB to save the password, it just hangs and never logs on to that account, which tells me TB is trying to write someplace that it has no permission or doesn't exist. I am not willing to export my messages and then start with a fresh install because I have ~400 message filters, most of which handle spam. The actual location of my messages is in subdirectories of D:\Eudora(Thunderbird)Mail and Thunderbird.exe is at D:\Program Files (x86)\Mozilla Thunderbird There is a file profiles.ini in my ...\Roaming\Thunderbird directory which is below: [InstallC1263DE4EAE8A7E6] Default=D:\Eudora(Thunderbird)Mail [Profile1] Name=default-release IsRelative=1 Path=Profiles/z2wlh2az.default-release [Profile0] Name=default IsRelative=0 Path=D:\Eudora(Thunderbird)Mail Default=1 [General] StartWithLastProfile=1 Version=2 [InstallB17E77F3210890EF] Default=Profiles/z2wlh2az.default-release Locked=1 SOMETHING IS MESSED UP WITH THIS INSTALLATION. Can anyone help me fix it?

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

How did you get to the current release version for your 40 something? Perhaps skip all the releases in the V60 range?

jpetzing
jpetzing Question owner
more options

Beats me, it was a long time ago. I no longer have tools/preferences or tools/options. I can't find "update" anyplace either. TB used to give a list of all your updates under that, but it is all gone.