Specific sites crash FF but not in Incognito mode
When I run the Divi Builder on the agencia221b.com site, it crashes firefox.
The testes I've made so far: If i run divi builder from other sites in the same hosting, it crashes firefox. If i run divi builder from those sites in incognito mode, everything runs normally. If i run divi builder from those sites in firefox troubleshooting mode, it crashes firefox. If i run divi builder from those sites with all extensions disabled, it crashes firefox. If i run divi builder from other sites in other hosting, all runs normally. If i run divi builder from those sites in chrome, in or out of incognito mode, everything runs normally.
This problem started some weeks ago with one site, after instaling a wordpress plugin. Now, other sites in the same hosting begin to have the same problem.
It only happens with firefox, always. It doenst happens with other browsers, never.
Please, can someone help?
Chosen solution
Does it help if you disable ETP?
You can check for issues with Total Cookie Protection.
- https://support.mozilla.org/en-US/kb/total-cookie-protection-and-website-breakage-faq
- https://support.mozilla.org/en-US/kb/introducing-total-cookie-protection-standard-mode
All Replies (5)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Hi there, Paul.
Thanks for helping me in this issue.
Here are the crash reports, as asked:
bp-a7b8478a-a8f2-431d-be4a-8c32f0230427 bp-9b0d8abf-15c2-4044-883b-b44d00230427 bp-8a9bd177-6b78-42ea-aedb-f3aea0230427 bp-7124b9ff-73c9-4593-b692-b0cb20230427 bp-36d9cbde-0e86-4b86-a306-908090230427
Steps to replicate? Do we need to login to replicate the issue?
jonzn4SUSE said
Steps to replicate? Do we need to login to replicate the issue?
Yes, divi builder is activated through the wordpress backend.
Chosen Solution
Does it help if you disable ETP?
You can check for issues with Total Cookie Protection.