Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Old version failed to update, downloaded new version did not update existing but create additional firefox

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

yappyml
yappyml
more options

My 89 version failed to update, when I downloaded and installed a new version of firefox, it did not update the old version, instead it install another firefox into my windows 10. Now I got two firefox in my computer, the old one with all my customisation and a new one which are clueless about the old one. How do I resolve this?

My 89 version failed to update, when I downloaded and installed a new version of firefox, it did not update the old version, instead it install another firefox into my windows 10. Now I got two firefox in my computer, the old one with all my customisation and a new one which are clueless about the old one. How do I resolve this?

All Replies (2)

Shashank Shekhar
Shashank Shekhar
more options

Hi yappyml,

Uninstall the newer one, and in older one,

  • Click the menu button, click Help and select About Firefox.
  • The About Mozilla Firefox window opens. Firefox will check for updates and download them automatically.
  • When the download is complete, click Restart to update Firefox.

Note: Update settings can be changed in Firefox Settings .

Click the menu button and select Settings.

In the General panel, go to the Firefox Updates section.

https://support.mozilla.org/en-US/kb/update-firefox-latest-release

Modified by Shashank Shekhar

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update