Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Messages from an old email account are partially visible in search results, but nothing displays when I open those results.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by chris201

more options

Hi there! I used to subscribe to Yahoo's paid email hosting service but switched to my current host (and switched to accessing my email via Thunderbird) about 18 months ago; my Yahoo subscription ended about a year ago.

When I switched to Thunderbird, I had two servers -- one for Yahoo, and one for my current host. I regularly backed up my profile, which included both servers.

Now, when I search in Thunderbird for an email from the old Yahoo account, I can see at least some of the contents of that email in my search results, but when I try to open any individual result, it's empty.

I don't have access to the Yahoo server anymore, but I do have the backed-up profile from when I did have access to that Yahoo server. Is there a change I can make in my settings that will allow me to view the contents of those individual emails that I can see in my search results?

Thanks a bunch for any help you can provide.

Hi there! I used to subscribe to Yahoo's paid email hosting service but switched to my current host (and switched to accessing my email via Thunderbird) about 18 months ago; my Yahoo subscription ended about a year ago. When I switched to Thunderbird, I had two servers -- one for Yahoo, and one for my current host. I regularly backed up my profile, which included both servers. Now, when I search in Thunderbird for an email from the old Yahoo account, I can see at least some of the contents of that email in my search results, but when I try to open any individual result, it's empty. I don't have access to the Yahoo server anymore, but I do have the backed-up profile from when I did have access to that Yahoo server. Is there a change I can make in my settings that will allow me to view the contents of those individual emails that I can see in my search results? Thanks a bunch for any help you can provide.
Attached screenshots

Chosen solution

1. https://support.mozilla.org/en-US/kb/rebuilding-global-database Yours clearly contains remnants of no longer present emails.

2.https://addons.thunderbird.net/en-US/thunderbird/addon/importexporttools-ng/?src=ss

Import the yahoo mail folders from your backup to your current local folders. (Type is mbox)

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

1. https://support.mozilla.org/en-US/kb/rebuilding-global-database Yours clearly contains remnants of no longer present emails.

2.https://addons.thunderbird.net/en-US/thunderbird/addon/importexporttools-ng/?src=ss

Import the yahoo mail folders from your backup to your current local folders. (Type is mbox)

more options

Very helpful, Matt -- thank you!