Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Filter rule no longer working properly

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by scottzilla

scottzilla
scottzilla
more options

multiple filters created to copy From,To,Cc,Bcc to folders . Whenever a message is deleted to the inbox (after rule has run) it also deleted the copy of the item in the folder specified in the rule.

Prior to yesterday this did not occur, copied items remained in the folder even after being deleted in the inbox.

multiple filters created to copy From,To,Cc,Bcc to folders . Whenever a message is deleted to the inbox (after rule has run) it also deleted the copy of the item in the folder specified in the rule. Prior to yesterday this did not occur, copied items remained in the folder even after being deleted in the inbox.

Chosen solution

Is this happening with a gmail account? According to the Labels section, gmail stores a single copy of a message, so deleting it in one folder deletes it from other folders (unless the other folder is under Local Folders). Instead of 'Delete', it's recommended to use 'Mark as Deleted'.

Read this answer in context 👍 0

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

Is this happening with a gmail account? According to the Labels section, gmail stores a single copy of a message, so deleting it in one folder deletes it from other folders (unless the other folder is under Local Folders). Instead of 'Delete', it's recommended to use 'Mark as Deleted'.

scottzilla
scottzilla Question owner
more options

Indeed the issue seems to be isolated to a gmail account. For some reason I thought this was working fine previously. Thanks!