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Photos disappearing on Firefox until I refresh

  • 4 replies
  • 1 has this problem
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  • Last reply by cor-el

sabbath99
sabbath99
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I seem to have an issue where photos disappear on Mozilla Firefox. Refreshing does help. This has been happening to me a few times. I have some crash reports related to this issues:

https://crash-stats.mozilla.org/report/index/758b3af8-e35a-4b80-9f26-25bd80190519 https://crash-stats.mozilla.org/report/index/55050f3d-7194-45e7-920b-c3c2a0190513

Crash reason says EXCEPTION_ACCESS_VIOLATION_READ. Can someone help me get this issue fixed?

I seem to have an issue where photos disappear on Mozilla Firefox. Refreshing does help. This has been happening to me a few times. I have some crash reports related to this issues: https://crash-stats.mozilla.org/report/index/758b3af8-e35a-4b80-9f26-25bd80190519 https://crash-stats.mozilla.org/report/index/55050f3d-7194-45e7-920b-c3c2a0190513 Crash reason says EXCEPTION_ACCESS_VIOLATION_READ. Can someone help me get this issue fixed?

All Replies (4)

cor-el
cor-el
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What do you mean with "Photos disappearing" ?

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?

FredMcD
FredMcD
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Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 29.0 r0 Shockwave Flash 32.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}


Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version 32.0.0171

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

sabbath99
sabbath99 Question owner
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cor-el said

What do you mean with "Photos disappearing" ? Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?

Hello cor-el. I have finally provided a screenshot that describes my issue. It is based on this crash report:

https://crash-stats.mozilla.org/report/index/f1ba2e05-377c-4e57-87c5-d51420190520

cor-el
cor-el
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The screenshots show the Firefox Home page. You appear to have only the search bar enabled. You can see a cogwheel button in the top right corner that you can click to set what to display on this page.